Contact Us - Customer Support Options
We're always here to help with any questions or concerns about your MatchMint order. Our friendly support team is available through multiple channels to provide you with fast and effective assistance.
Contact Options
Email Support
Support Email: support@matchmint.com
For the most efficient service, please include:
- Your order number (if applicable)
- Clear description of your question or issue
- Any relevant screenshots or photos
- Your preferred contact method for follow-up
Response Time: Within 24 hours (Monday-Friday)
WhatsApp Support
For quick, real-time assistance, connect with us via WhatsApp:
- Click the WhatsApp button at the bottom of this page
- Add our support number to your contacts
- Send us your question or order details
- Receive assistance from our support team
Response Time: Typically within 2-4 hours during business hours
Facebook Messenger
You can also reach us through Facebook Messenger for immediate assistance:
- Click the Messenger button at the bottom of this page
- Send us your question or order number
- Our support team will respond promptly
Response Time: Typically within 2-4 hours during business hours
Support Hours
Our customer support team is available:
| Day | Hours (GMT) | |-----|-------------| | Monday-Friday | 9:00 AM - 6:00 PM | | Saturday | 10:00 AM - 4:00 PM | | Sunday | Closed |
*Holiday hours may vary. Emergency support is available 24/7 for urgent issues.
Frequently Asked Support Topics
For faster assistance, consider including these details when contacting us about common issues:
Order Status Inquiries
- Your order number
- Date of purchase
- Current status shown in your account
Delivery Questions
- Your order number
- Tracking number (if provided)
- Shipping address
- Expected delivery date
Product Questions
- Specific product name or link
- Your question or concern
- Any relevant specifications
Returns or Refunds
- Order number
- Items you wish to return
- Reason for return
- Photos of any damaged items
Business Inquiries
For business partnerships, wholesale inquiries, or media requests:
- Email: business@matchmint.com
- Subject: [Type of Inquiry] - [Company Name]
Feedback and Suggestions
We value your feedback! To share suggestions for improving our products or services:
- Email: feedback@matchmint.com
- Subject: Product Feedback
No Phone Support
We don't currently operate a phone support line, but you can reach us easily through our WhatsApp messaging service. MatchMint was built as a digital-first company — and that includes our customer support. While you might occasionally receive an automated message, rest assured that all support is handled by real people who are ready to help you quickly and efficiently.
Our digital support channels allow us to:
- Provide written solutions you can reference later
- Share and receive images to better understand issues
- Maintain a record of our conversation
- Offer support outside traditional business hours
We're committed to providing excellent customer service through these digital channels and look forward to assisting you!