Money-Back Guarantee
At MatchMint, we stand behind the quality of our products with a comprehensive Money-Back Guarantee. We want you to be completely satisfied with your purchase, and this guarantee reflects our confidence in our custom sports cards.
Our Satisfaction Promise
We promise that your custom sports cards will:
- Match the design and specifications you selected
- Be printed on high-quality materials
- Feature professional image editing and background removal
- Arrive in excellent condition (when properly packaged)
- Meet or exceed your expectations for quality
If your order fails to meet these standards, our Money-Back Guarantee ensures you'll receive a refund.
Guarantee Coverage
Our Money-Back Guarantee covers:
| Issue | Coverage | Resolution | |-------|----------|------------| | Manufacturing defects | 100% | Full refund or replacement | | Print quality issues | 100% | Full refund or replacement | | Design errors (our fault) | 100% | Full refund or replacement | | Damaged during production | 100% | Full refund or replacement | | Not as described | 100% | Full refund or replacement | | Late delivery (beyond our control) | Partial | Partial refund or discount |
Eligibility Requirements
To be eligible for our Money-Back Guarantee:
- The issue must be reported within 14 days of delivery
- The cards must not have been damaged after delivery
- You must provide photos showing the quality issue
- The issue must be related to our production or materials
- The order must not have been customized contrary to our recommendations
How to Request a Refund
If you're not satisfied with your order:
- Contact Us: Email support@matchmint.com with subject "Money-Back Guarantee Claim"
- Provide Details: Include your order number and description of the issue
- Send Photos: Attach clear photos showing the problem
- Specify Preference: Let us know if you prefer a refund or replacement
- Await Response: Our team will review your claim within 2 business days
Refund Process Timeline
| Step | Timeframe | |------|-----------| | Claim Review | 1-2 business days | | Approval Decision | 1-3 business days | | Refund Processing | 3-5 business days | | Credit Card Appearance | 5-10 business days |
What's Not Covered
Our Money-Back Guarantee does not cover:
- Design choices made by the customer
- Image quality issues from customer-provided images
- Damage occurring after delivery
- Subjective preferences about colors or design
- Orders with incorrect information provided by the customer
- Digital products after download
Partial vs. Full Refunds
In some situations, we may offer partial refunds:
- When only some items in an order are affected
- For minor imperfections that don't affect overall quality
- For shipping delays beyond our control
- When a discount is preferred over a return
Return Process
In some cases, we may ask you to return the product:
- We'll provide a prepaid return shipping label
- Package the items securely in their original packaging
- Drop off at the specified shipping carrier
- Once received, we'll process your refund
Our Quality Standards
We maintain strict quality control standards:
- Multiple inspection points during production
- Professional design review before printing
- Color calibration and print quality checks
- Packaging inspection before shipping
Extending Beyond the Guarantee Period
Even after the 14-day guarantee period:
- We'll still consider quality issues on a case-by-case basis
- Long-term manufacturing defects may still be eligible for replacement
- Loyal customers receive additional flexibility
Contact Us About the Guarantee
If you have questions about our Money-Back Guarantee:
- Email: support@matchmint.com
- Subject: "Money-Back Guarantee Question"
- Response Time: Within 24 hours
We're committed to your satisfaction and will work with you to ensure you're happy with your MatchMint purchase.