Order Processing Timeline: From Submission to Delivery

At MatchMint, we take great care to ensure your custom sports cards are produced to the highest quality standards. Here's what happens after you place your order:

Complete Order Processing Journey

1. Order Verification (1-2 hours)

Once you submit your order, our system automatically:

• Verifies your payment
• Checks that all required information is present
• Validates the quality of uploaded images
• Sends you an order confirmation email
• Assigns your order to the production queue

2. Design Review (24-48 hours)

Our design team will:

• Review your uploaded images for quality and suitability
• Remove backgrounds and optimize image placement
• Make minor adjustments if needed (cropping, color correction)
• Create a digital proof of your card design
• Contact you if there are any issues with your submission

3. Production (2-3 business days)

After design approval, your cards enter production:

• High-quality digital printing on premium card stock
• UV coating application for durability and shine
• Die-cutting to precise dimensions
• Quality control inspection by our production team
• Packaging preparation with protective materials

4. Dispatch (1 business day)

Once production is complete:

• Your order is carefully packaged to prevent damage
• Shipping labels and tracking information are generated
• Your package is handed over to our delivery partner
• You receive a dispatch notification with tracking details
• Your order enters the shipping carrier's network

Order Processing Timeline

| Order Stage | Standard Timeline | Super Fast Track | What's Happening | |-------------|-------------------|------------------|------------------| | Verification | 1-2 hours | 30 minutes | Payment processing, initial checks | | Design Review | 24-48 hours | 12-24 hours | Image optimization, design preparation | | Production | 2-3 business days | 1 business day | Printing, coating, cutting, QC | | Dispatch | 1 business day | Same day | Packaging, shipping handover | | Shipping | Varies by method | Varies by method | Carrier transit time to destination |

Order Status Definitions

| Status | Definition | Next Step | Customer Action | |--------|------------|-----------|-----------------| | Pending | Order received but not yet processed | Moves to Processing | None required | | Processing | In design review stage | Moves to Production | Check email for design questions | | In Production | Cards being printed and finished | Moves to Dispatched | None required | | Dispatched | Order shipped to delivery address | Moves to Delivered | Track package with provided number | | Delivered | Order received at destination | Order complete | Enjoy your cards! | | On Hold | Issue requiring attention | Varies | Check email for required action |

Order Modifications Window

If you need to make changes to your order:

• Within 2 hours of ordering: Most changes possible (design, shipping, quantity)
• Before design review (up to 24 hours): Limited changes possible (contact support)
• During design review: Only minor text corrections possible
• After production begins: No changes can be made

For details on how to request changes, see our How to Change Your Order After Placement guide.

Production Quality Standards

Every order goes through our comprehensive quality control process:

1. Design QC: Checking for proper alignment, text accuracy, and image quality
2. Print QC: Verifying color accuracy, print clarity, and finish quality
3. Final QC: Inspecting the finished product for any defects before packaging

Rush Orders & Priority Processing

Need your cards faster? We offer several expedited options:

• Super Fast Track: Priority processing through all production stages
• Same-Day Design: Guaranteed design review within hours of ordering
• Express Production: Reduced production time for urgent orders

See our Super Fast Track article for more information.

Custom Orders and Special Requests

For custom orders or special requests:

1. Contact our support team before placing your order
2. Provide details of your requirements
3. We'll assess feasibility and provide a quote if applicable
4. Custom orders may have longer processing times

Order Status Notifications

You'll receive email notifications at these key stages:

• Order confirmation (immediately after purchase)
• Design approval or questions (if applicable)
• Production start
• Shipping confirmation with tracking information
• Delivery confirmation (where available)

Contact Support About Your Order

If you have any questions about your order status or the ordering process:

• Email: support@matchmint.com
• Subject: "Order Status - #[Your Order Number]"
• Include: Your order number and specific question
• Response Time: Within 24 hours