Damage Protection Plan
At MatchMint, we understand how important your custom cards are to you. That's why we offer a comprehensive Damage Protection Plan to ensure your cards remain in perfect condition from our facility to your hands.
What is Damage Protection?
Our Damage Protection Plan is a service that safeguards your order against damage during shipping and handling. For a small additional fee, you can ensure that your cards are protected against various types of damage that might occur after they leave our facility.
Coverage Details
What's Covered
Our Damage Protection Plan covers:
- Transit Damage: Bent, creased, or crushed cards during shipping
- Water Damage: Moisture exposure during transit
- Corner Damage: Bent or damaged corners
- Surface Scratches: Scratches on the card surface
- Color Fading: Premature fading due to environmental factors
- Edge Wear: Damage to card edges during handling
Coverage Duration
The Damage Protection Plan covers your cards for:
- Standard Protection: 30 days from delivery date
- Extended Protection: 90 days from delivery date (premium option)
Protection Plan Options
| Plan Level | Coverage Period | Cost | Best For | |------------|----------------|------|----------| | Basic Protection | 30 days | $2.99 per order | Standard orders | | Premium Protection | 90 days | $4.99 per order | Gift orders, collectibles | | Team Package | 30 days | $9.99 per order | Bulk orders (10+ cards) |
How to Add Protection to Your Order
Adding Damage Protection to your order is simple:
- Add your desired cards to your cart
- Proceed to checkout
- Select "Add Damage Protection" in the options section
- Choose your preferred protection level
- Complete your purchase
Making a Claim
If your cards arrive damaged despite the protection plan:
- Document the Damage: Take clear photos of the damaged cards
- Contact Us: Email support@matchmint.com within 7 days of delivery
- Include Details: Provide your order number, photos, and description of damage
- Choose Resolution: Request replacement or refund
Claim Processing Timeline
| Step | Timeframe | |------|-----------| | Initial Review | 1-2 business days | | Claim Approval | 1-3 business days | | Replacement Production | 3-5 business days | | Refund Processing | 3-5 business days |
Protection vs. Standard Guarantee
| Feature | Standard Guarantee | Damage Protection Plan | |---------|-------------------|------------------------| | Manufacturing Defects | ✓ | ✓ | | Shipping Damage | Limited | ✓ | | Post-Delivery Damage | ✗ | ✓ | | Claim Period | 7 days | 30-90 days | | Replacement Priority | Standard | Expedited | | Return Shipping | Customer pays | We pay |
Recommended Storage for Cards
To maximize the effectiveness of your Damage Protection Plan:
- Store cards in protective sleeves (included with Premium Protection)
- Keep cards away from direct sunlight
- Store in a cool, dry environment
- Avoid excessive handling
- Use card holders or display cases for valuable cards
Limitations and Exclusions
The Damage Protection Plan does not cover:
- Intentional damage
- Normal wear and tear beyond the coverage period
- Damage from improper storage or handling
- Lost or stolen cards
- Damage from natural disasters
- Cards modified after delivery (e.g., signed, altered)
Combining with Other Guarantees
The Damage Protection Plan works alongside our other guarantees:
- Money-Back Guarantee
- Standard manufacturing quality guarantee
- Delivery guarantee
For complete peace of mind, we recommend adding Damage Protection to all orders containing premium cards or cards intended as gifts.