Privacy Policy

This article provides a summary of MatchMint's Privacy Policy. For the complete and legally binding version, please visit www.matchmint.com/privacy.

Last Updated: November 15, 2023

1. Introduction

At MatchMint, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, password, and account preferences
• Contact Information: Shipping address, billing address, phone number
• Payment Information: Credit card details, PayPal information (note: full payment details are processed by our payment providers, not stored on our servers)
• Order Information: Purchase history, product selections, and customization details
• Communication Records: Customer service interactions, feedback, and survey responses

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, links clicked
• Location Information: General location based on IP address
• Cookies and Similar Technologies: See our Cookie Policy section

2.3 User-Generated Content

• Images and designs you upload for customization
• Reviews and comments you submit
• Social media content you share with us

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Essential Uses

• Processing and fulfilling your orders
• Managing your account and providing customer support
• Communicating important information about your orders
• Verifying your identity and preventing fraud

3.2 Business Operations

• Improving our products and services
• Analyzing website performance and user experience
• Training our customer service team
• Resolving disputes and troubleshooting problems

3.3 Marketing and Communications

• Sending promotional offers and newsletters (with consent)
• Personalizing your shopping experience
• Conducting market research and surveys
• Notifying you about new products or features

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations
• Legitimate Interests: When processing is necessary for our legitimate business interests
• Legal Compliance: When processing is necessary to comply with legal obligations
• Consent: When you have given explicit consent for specific purposes

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in:

• Payment processing
• Order fulfillment and shipping
• Customer support services
• Marketing and analytics
• IT and cloud services

5.2 Legal Requirements

We may disclose your information when required by law:

• In response to legal process
• To protect our rights or property
• To prevent fraud or illegal activity
• To protect personal safety

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Cookies and Similar Technologies

6.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Track your browsing habits to deliver targeted advertising

6.2 Cookie Management

You can manage cookies through:

• Our cookie consent tool
• Your browser settings
• Third-party opt-out tools

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of sensitive information
• Regular security assessments
• Access controls and authentication
• Staff training on data protection
• Data breach response procedures

8. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Specific retention periods vary based on the type of data and applicable laws.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

9.1 For All Users

• Access your personal information
• Correct inaccurate information
• Opt-out of marketing communications

9.2 Additional Rights (EU/UK/California)

• Request deletion of your data
• Restrict or object to processing
• Data portability
• Withdraw consent
• Lodge a complaint with a supervisory authority

10. International Data Transfers

We may transfer your data to countries outside your residence:

• We ensure appropriate safeguards are in place
• We comply with applicable data transfer regulations
• We use standard contractual clauses where necessary

11. Children's Privacy

• Our services are not directed to children under 16
• We do not knowingly collect data from children
• If we discover we have collected children's data, we will delete it promptly

12. Changes to This Policy

• We may update this policy periodically
• Material changes will be communicated via email or website notice
• The date at the top indicates when the policy was last updated

13. Contact Information

For privacy-related inquiries:

• Email: privacy@matchmint.com
• Mail: MatchMint Privacy Officer, [Address]
• Data Protection Officer: dpo@matchmint.com
• Response Time: Within 30 days

---

This summary is provided for convenience and does not replace the full Privacy Policy. For the complete and legally binding version, please visit www.matchmint.com/privacy.