Package Returned to Sender? Reshipment Solutions Guide
If your tracking information shows that your package has been returned to MatchMint, don't worry. We have a process in place to handle this situation and get your custom sports cards to you as quickly as possible.
Why Packages Get Returned
There are several common reasons why a package might be returned to us:
Address Issues
- Incomplete or incorrect address information
- Missing apartment/unit number
- Undeliverable address
- Address doesn't match carrier's delivery database
- Restricted access location (gated community, military base)
Delivery Attempts
- Multiple failed delivery attempts
- No one available to sign for the package (if signature was required)
- Package not picked up from a holding location within the carrier's timeframe
- Delivery location was inaccessible (locked gate, no access to building)
Customs Issues (International Orders)
- Incomplete or incorrect customs forms
- Unpaid customs fees or duties
- Import restrictions in the destination country
- Missing recipient tax ID or import number
- Prohibited items for specific countries
Other Factors
- Damaged packaging during transit
- Expired holding period at the carrier facility
- Delivery refused by recipient
- Weather or natural disaster delays
- Local delivery restrictions
How to Know If Your Package Was Returned
You may discover your package was returned through:
- Tracking Information: The tracking status may show "Returned to Sender," "Return to Shipper," or similar language
- Email Notification: We'll contact you once we receive the returned package
- Account Status: Your order status in your MatchMint account may update to "Returned"
- Delivery Exception: You may see "Delivery Exception" or "Delivery Attempted" before the return process begins
Our Return Handling Process
When a package is returned to MatchMint, here's what happens:
| Step | Timeframe | Action | |------|-----------|--------| | 1. Package Receipt | Day 0 | We receive the returned package at our facility | | 2. Processing | 1-2 business days | We identify the package and reason for return | | 3. Customer Notification | Within 2 business days | We email you about the return | | 4. Solution Discussion | 1-2 business days | We work with you to resolve delivery issues | | 5. Reshipment | 1-3 business days | We prepare and reship your package |
Reshipment Options
Depending on the reason for the return, we offer these reshipment options:
Address Correction
- We'll verify and update your delivery address
- We'll reship to the corrected address
- Standard shipping fees may apply for the reshipment
Alternative Delivery Options
- Delivery to a different address
- Pickup from a carrier location near you
- Delivery to a work address or PO box (if applicable)
- Ship to a carrier's access point or locker system
International Order Solutions
- Updated customs documentation
- Alternative shipping method
- Splitting the order into smaller shipments (if customs limits were an issue)
- Providing additional import documentation
Fees for Reshipment
Reshipment fees depend on the reason for the return:
| Return Reason | Reshipment Fee | Example | |---------------|----------------|---------| | MatchMint error | Free reshipment | We entered your address incorrectly | | Carrier error | Free reshipment | Carrier failed to follow delivery instructions | | Customer error | Standard shipping fee | Address provided was incomplete | | Failed delivery attempts | Standard shipping fee | No one available to receive package | | Customs issues | Varies by situation | May require additional documentation fees |
Expedited Reshipment Options
If you need your returned order quickly:
- Priority Reshipment: Expedited processing and shipping (additional fee applies)
- Express Delivery: 1-2 day delivery service (additional fee applies)
- Address Change + Upgrade: Change delivery address and upgrade shipping method
Preventing Future Returns
To avoid having your packages returned:
- Double-check your address during checkout
- Include apartment/unit numbers if applicable
- Provide a phone number for delivery notifications
- Track your package and be available for delivery
- Research customs requirements for your country before ordering internationally
- Add delivery instructions for hard-to-find locations
- Consider alternative delivery locations if you're not typically home
Contact Support About a Returned Package
If your tracking shows your package has been returned to MatchMint:
- Email: support@matchmint.com
- Subject: "Returned Package - Order #[Your Order Number]"
- Include: Your correct delivery address and tracking number
- Response Time: Within 24 hours
We're committed to ensuring you receive your custom sports cards and will work with you to resolve any delivery issues quickly.