Label Created But No Updates? Tracking Status Explained

It can be concerning when your tracking information shows only "Label Created" or "Pre-Transit" for several days without any updates. This is actually a common occurrence in shipping, especially during busy periods. Here's what this status means and why it might not be updating.

What "Label Created" Status Actually Means

When you see "Label Created," "Shipping Label Created," or "Pre-Transit" status, it indicates:

• A shipping label has been generated for your order
• The tracking number has been created in the carrier's system
• The package has not yet received its first scan at a carrier facility

This status does not necessarily mean your package isn't moving. It simply means the package hasn't been scanned yet.

Common Reasons for Extended "Label Created" Status

1. Pickup Schedule Gaps

• We may create shipping labels in batches, but carrier pickups occur on a set schedule
• Labels created after the day's pickup will show this status until the next pickup
• Weekend and holiday gaps can extend this period

2. First Scan Delays

• Some carriers don't scan packages until they reach a major sorting facility
• The package may be in transit for 1-3 days before receiving its first scan
• This is especially common during high-volume periods (holidays, sales events)

3. Carrier System Delays

• Sometimes packages are scanned, but the information isn't updated in the tracking system
• System delays can cause tracking to appear static even when the package is moving
• These technical delays usually resolve within 24-48 hours

4. Regional Processing Differences

• Different regions and facilities have varying scanning procedures
• Some facilities scan every package at intake, while others only scan at major sorting points
• Rural areas often have less frequent scanning than urban centers

Expected Timeframes by Shipping Method

| Shipping Method | Normal Period | High-Volume Period | When to Contact Us | |-----------------|---------------|-------------------|-------------------| | USPS First Class | 1-2 business days | 2-4 business days | After 5 business days | | USPS Priority | 1-2 business days | 2-3 business days | After 4 business days | | FedEx Ground | 1-2 business days | 2-4 business days | After 5 business days | | FedEx Express | 1 business day | 1-2 business days | After 3 business days | | International | 2-3 business days | 3-5 business days | After 7 business days |

Carrier-Specific Information

USPS

• "Pre-Transit" status is common and can last several days
• First scan often doesn't occur until the package reaches a regional distribution center
• Weekend and holiday processing is limited, extending "Pre-Transit" periods
• USPS Ground Advantage and First Class packages typically experience longer pre-transit periods

FedEx

• "Label Created" or "Shipment information sent to FedEx" status
• FedEx typically scans packages at pickup, but may batch update systems
• Ground shipments may show this status longer than Express shipments
• Rural areas may experience longer delays between scans

DHL

• "Shipment information received" is their version of label created
• International shipments often show this status until clearing customs
• First scan typically occurs at the regional processing center

The Journey From Label to Delivery

Understanding the full shipping process helps explain the "Label Created" status:

1. Order Processing: Your order is prepared for shipping
2. Label Generation: We create a shipping label and assign a tracking number
3. Packaging: Your order is packaged and placed in the outgoing shipment area
4. Carrier Pickup: The carrier collects packages from our facility (scheduled times)
5. First Scan: Package receives its first scan either at pickup or at the first facility
6. Regular Updates: Normal tracking updates begin after this first scan
7. Final Delivery: Package is delivered to your address

What You Should Do

If your tracking shows only "Label Created" status:

Within the normal timeframes:

• Be patient - this is a normal part of the shipping process
• Continue to monitor tracking through the carrier's official website
• Check your email for any updates from MatchMint about your order

If it exceeds the normal timeframes:

• Check the carrier's service alerts for any regional delays
• Verify your tracking number is correct (see our guide on how to find your tracking number)
• Contact our support team with your order number and tracking information

When to Contact Us

Please contact our support team if:

• Your tracking has shown only "Label Created" status for longer than the timeframes listed above
• You've received a delivery date estimate that has passed without updates
• You notice any errors in your shipping address that need correction

Contact Support

If you're concerned about a package stuck in "Label Created" status:

• Email: support@matchmint.com
• Subject: "Tracking Status Concern - Order #[Your Order Number]"
• Include: Your tracking number and how many days it's been in this status

We're committed to ensuring your MatchMint order reaches you safely and will help resolve any shipping concerns you may have.