
# Customs & Import Fees

When ordering from MatchMint to an international destination, you may be subject to import duties and taxes which are levied once the package reaches your country. These charges are the responsibility of the recipient.

## Understanding Customs Duties & Import Taxes

Customs duties and import taxes are fees imposed by your country's government on goods entering from abroad. These fees:

- Are **not** included in our product prices or shipping costs
- Vary widely from country to country
- Are typically based on the declared value of the items
- May include VAT (Value Added Tax), GST (Goods and Services Tax), or other local taxes

## Estimated Fees by Region

While we cannot provide exact amounts as they vary by country and order value, here are some general estimates:

| Region | Typical Fee Range | Tax Type |
|--------|------------------|----------|
| European Union | 15-25% of order value | VAT + Customs |
| United Kingdom | 20% + handling fee | VAT + Customs |
| Canada | 5-13% + handling fee | GST/HST + Customs |
| Australia | 10% for orders over AUD 1000 | GST + Customs |
| Brazil | Up to 60% of order value | Import Tax |
| Japan | 8-10% of order value | Consumption Tax |

## How Customs Processing Works

1. Your MatchMint order is shipped from our facility
2. The package arrives at your country's customs authority
3. Customs officials assess the package and determine applicable fees
4. If fees are due, the delivery carrier will collect payment before delivery
5. Once payment is made, the package is released for final delivery

## Payment Methods for Customs Fees

Customs fees are typically collected by the delivery carrier using these methods:

- Direct payment to the delivery person upon delivery
- Online payment through the carrier's website using the tracking number
- Payment at a local post office or carrier facility before pickup

## Calculating Potential Import Fees

While exact calculations vary by country, you can estimate potential fees using:

- **Product Value**: The total cost of your order (excluding shipping)
- **Local Tax Rate**: Your country's VAT, GST, or sales tax percentage
- **Duty Rate**: Depends on product category and country agreements
- **Handling Fee**: Administrative charge from the carrier (typically $10-20)

Some countries offer online import duty calculators on their customs websites.

## Tips to Avoid Customs Delays

To minimize customs delays:

- Ensure your delivery address is complete and accurate
- Be available to pay customs fees promptly when notified
- Keep your contact information up to date for carrier notifications
- Check your country's specific import restrictions before ordering
- Respond quickly to any customs documentation requests

## MatchMint's Customs Policy

Please understand that:

- MatchMint cannot predict or calculate the exact customs fees you may incur
- We cannot mark packages as "gifts" or with a lower value to avoid customs fees
- All packages are declared with accurate contents and values as required by law
- We are not responsible for delays caused by customs processing
- Refunds do not include customs fees you may have paid

## Common Customs Questions

### Do all international orders incur customs fees?
Not necessarily. Many countries have minimum value thresholds below which no fees are charged.

### How long does customs clearance take?
Typically 1-5 business days, but can be longer during busy periods or if documentation is required.

### Can MatchMint pay the customs fees for me?
Unfortunately, we cannot pre-pay customs fees as they're determined and collected by your local authorities.

## Contact Support

If your package is held at customs for an extended period or you have questions about customs procedures:

1. Contact your local customs office with your tracking number
2. Check with the delivery carrier for specific instructions
3. Email support@matchmint.com if you need documentation or assistance

We're committed to helping your order reach you as smoothly as possible, even across international borders.

Customs & Import Fees | International Shipping Guide


# Delivery Options & Shipping Information

At MatchMint, we offer several delivery options to ensure your custom sports cards reach you in perfect condition, no matter where you are in the world.

## Shipping Methods & Timeframes

Choose the shipping option that best meets your needs:

| Shipping Method | Cost | Delivery Time | Tracking | Best For |
|----------------|------|---------------|----------|----------|
| Standard Delivery | $5.99 | 5-7 business days | Yes | Non-urgent orders |
| Express Delivery | $12.99 | 2-3 business days | Yes, real-time | Time-sensitive orders |
| Next Day Delivery | $19.99 | Next business day* | Yes, real-time | Urgent orders |

*Order must be placed before 2pm local time for next-day delivery. Not available on weekends or holidays.

## Delivery Coverage

### Standard Delivery
- Available to over 180 countries worldwide
- Full tracking provided for most destinations
- Delivery confirmation included

### Express Delivery
- Available to most major countries
- Not available in some remote regions
- Full tracking with detailed updates

### Next Day Delivery
- Available in: US, UK, Canada, and select EU countries
- Limited availability in rural areas
- Guaranteed delivery timeframe (conditions apply)

## Tracking Your Order

Once your order has been dispatched, you'll receive a tracking number via email. You can track your order by:

1. Clicking the tracking link in your dispatch email
2. Logging into your MatchMint account and viewing your order history
3. Contacting our customer support team with your order number

### Tracking Updates

Our tracking system provides the following status updates:
- Order Confirmed
- Processing
- Shipped
- In Transit
- Out for Delivery
- Delivered

For more detailed tracking information, see our [Tracking Your Delivery](tracking-delivery) guide.

## International Shipping Information

We ship to over 180 countries worldwide. Please note that international orders may be subject to:

- Import duties
- Taxes
- Customs processing fees
- Import restrictions

These charges are the responsibility of the recipient and are not included in our shipping fees. For more information, see our [Customs & Import Fees](customs-import-fees) guide.

### Popular International Destinations

| Country | Standard Delivery | Express Delivery | Next Day |
|---------|------------------|-----------------|----------|
| United States | 5-7 days | 2-3 days | Available |
| United Kingdom | 5-7 days | 2-3 days | Available |
| Canada | 7-10 days | 3-4 days | Available |
| Australia | 10-14 days | 4-6 days | Not available |
| European Union | 7-10 days | 3-4 days | Select countries |
| Japan | 10-14 days | 4-6 days | Not available |

## Shipping Insurance

All orders include basic shipping insurance that covers:
- Lost packages
- Severely damaged packages
- Theft (with police report)

For orders over $100, we recommend adding Premium Shipping Protection (+$3.99) which also covers:
- Minor damage
- Weather damage
- Extended coverage amount

## Delivery Exceptions & Delays

Please note that delivery times may be extended during:

- Holiday seasons (particularly November-December)
- Severe weather conditions
- Global shipping disruptions
- Customs processing (international orders)
- Rural or remote delivery locations

We'll always keep you updated if there are any delays with your order through email notifications.

## Delivery Address Requirements

For successful delivery, please ensure your address includes:
- Full name
- Street address with house/apartment number
- City, state/province, and postal/ZIP code
- Country
- Phone number for delivery notifications
- Special delivery instructions (if applicable)

## Need Help With Your Delivery?

If you have any questions about delivery or need to change your delivery address after placing an order:

- **Email**: support@matchmint.com
- **Subject**: "Delivery Question - Order #[Your Order Number]"
- **Response Time**: Within 24 hours

For urgent delivery inquiries, please include "URGENT" in your email subject line.

Delivery Options & Shipping Information | Complete Guide


# How to Change Your Delivery Address

If you need to change the delivery address for your MatchMint order, your options depend on the current status of your order. Here's what you need to know:

## Before Your Order Ships

If your order hasn't shipped yet (status is "Processing" or "In Production"), you can request an address change:

### 1. Contact Us Immediately
- **Email**: support@matchmint.com with subject line "Address Change Request - Order #[Your Order Number]"
- **Contact Form**: Use the [Contact Form](contact-us) on our website
- **Response Time**: Typically within 24 hours

### 2. Information to Include
- Your full name
- Order number
- Original delivery address
- New delivery address (complete with street, city, state/province, postal code, and country)
- Contact phone number

### 3. What Happens Next
- Our team will confirm if the address change is possible
- If confirmed, we'll update your order details
- You'll receive a confirmation email once the change is made

## After Your Order Ships

If your order has already shipped, the options are more limited but may still be possible:

### For USPS Shipments
- **Package Intercept**: We can request a USPS Package Intercept for an additional fee
- **Change of Address**: If you've filed a change of address with USPS, your package may be forwarded
- **Hold for Pickup**: We may be able to reroute to a local post office for pickup

### For FedEx Shipments
- **Delivery Manager**: You may be able to redirect through FedEx Delivery Manager
- **Hold at Location**: We can request the package be held at a FedEx location for pickup
- **Address Correction**: Available in some cases for an additional fee

### For DHL Shipments
- **On-Demand Delivery**: You may be able to redirect through DHL On-Demand Delivery
- **Service Point Redirect**: We can request delivery to a DHL Service Point

## Address Change Timeframes

| Order Status | Address Change Possibility | Response Time |
|--------------|----------------------------|---------------|
| Processing | Very likely | Within 24 hours |
| In Production | Likely | Within 24 hours |
| Shipped (within 24 hours) | Possible with fees | 1-2 business days |
| In Transit | Limited options | 1-2 business days |
| Out for Delivery | Very unlikely | Same day |

## Additional Fees

Please note that address changes after shipping may incur additional fees:

- USPS Package Intercept: $15.25 + possible postage rate changes
- FedEx Address Correction: $17.50
- DHL Address Change: Varies by country

## If Address Change Is Not Possible

If we cannot change your delivery address:

1. The package will likely be delivered to the original address
2. If undeliverable, it will be returned to us
3. Once returned, we can resend to the correct address (additional shipping fees apply)
4. In some cases, you may be able to contact the current residents to retrieve your package

## International Orders & Address Changes

For international orders, address changes after shipping are extremely difficult due to customs documentation. If your international order has shipped with incorrect address information:

- Contact us immediately
- We may need to wait for the package to be returned
- Additional customs forms may be required
- Significant delays may occur

## Preventing Address Issues

To avoid delivery address problems:

- Double-check your shipping address during checkout
- Ensure apartment/unit numbers are included
- Verify postal/zip codes are correct
- Consider shipping to an address where someone is regularly available
- Update your default address in your account settings

## Contact Support

If you need to change your delivery address or have questions about your options:

- **Email**: support@matchmint.com
- **Subject**: "Address Change - Order #[Your Order Number]"
- **Response Time**: Within 24 hours (1 hour for urgent cases)

The sooner you contact us about an address change, the more options will be available to ensure your order arrives at the correct location.

How to Change Your Delivery Address | MatchMint Order Updates


# Label Created But No Updates? Tracking Status Explained

It can be concerning when your tracking information shows only "Label Created" or "Pre-Transit" for several days without any updates. This is actually a common occurrence in shipping, especially during busy periods. Here's what this status means and why it might not be updating.

## What "Label Created" Status Actually Means

When you see "Label Created," "Shipping Label Created," or "Pre-Transit" status, it indicates:

- A shipping label has been generated for your order
- The tracking number has been created in the carrier's system
- The package has not yet received its first scan at a carrier facility

This status **does not** necessarily mean your package isn't moving. It simply means the package hasn't been scanned yet.

## Common Reasons for Extended "Label Created" Status

### 1. Pickup Schedule Gaps
- We may create shipping labels in batches, but carrier pickups occur on a set schedule
- Labels created after the day's pickup will show this status until the next pickup
- Weekend and holiday gaps can extend this period

### 2. First Scan Delays
- Some carriers don't scan packages until they reach a major sorting facility
- The package may be in transit for 1-3 days before receiving its first scan
- This is especially common during high-volume periods (holidays, sales events)

### 3. Carrier System Delays
- Sometimes packages are scanned, but the information isn't updated in the tracking system
- System delays can cause tracking to appear static even when the package is moving
- These technical delays usually resolve within 24-48 hours

### 4. Regional Processing Differences
- Different regions and facilities have varying scanning procedures
- Some facilities scan every package at intake, while others only scan at major sorting points
- Rural areas often have less frequent scanning than urban centers

## Expected Timeframes by Shipping Method

| Shipping Method | Normal Period | High-Volume Period | When to Contact Us |
|-----------------|---------------|-------------------|-------------------|
| USPS First Class | 1-2 business days | 2-4 business days | After 5 business days |
| USPS Priority | 1-2 business days | 2-3 business days | After 4 business days |
| FedEx Ground | 1-2 business days | 2-4 business days | After 5 business days |
| FedEx Express | 1 business day | 1-2 business days | After 3 business days |
| International | 2-3 business days | 3-5 business days | After 7 business days |

## Carrier-Specific Information

### USPS
- "Pre-Transit" status is common and can last several days
- First scan often doesn't occur until the package reaches a regional distribution center
- Weekend and holiday processing is limited, extending "Pre-Transit" periods
- USPS Ground Advantage and First Class packages typically experience longer pre-transit periods

### FedEx
- "Label Created" or "Shipment information sent to FedEx" status
- FedEx typically scans packages at pickup, but may batch update systems
- Ground shipments may show this status longer than Express shipments
- Rural areas may experience longer delays between scans

### DHL
- "Shipment information received" is their version of label created
- International shipments often show this status until clearing customs
- First scan typically occurs at the regional processing center

## The Journey From Label to Delivery

Understanding the full shipping process helps explain the "Label Created" status:

1. **Order Processing**: Your order is prepared for shipping
2. **Label Generation**: We create a shipping label and assign a tracking number
3. **Packaging**: Your order is packaged and placed in the outgoing shipment area
4. **Carrier Pickup**: The carrier collects packages from our facility (scheduled times)
5. **First Scan**: Package receives its first scan either at pickup or at the first facility
6. **Regular Updates**: Normal tracking updates begin after this first scan
7. **Final Delivery**: Package is delivered to your address

## What You Should Do

If your tracking shows only "Label Created" status:

### Within the normal timeframes:
- Be patient - this is a normal part of the shipping process
- Continue to monitor tracking through the carrier's official website
- Check your email for any updates from MatchMint about your order

### If it exceeds the normal timeframes:
- Check the carrier's service alerts for any regional delays
- Verify your tracking number is correct (see our guide on [how to find your tracking number](find-tracking-number))
- Contact our support team with your order number and tracking information

## When to Contact Us

Please contact our support team if:
- Your tracking has shown only "Label Created" status for longer than the timeframes listed above
- You've received a delivery date estimate that has passed without updates
- You notice any errors in your shipping address that need correction

## Contact Support

If you're concerned about a package stuck in "Label Created" status:

- **Email**: support@matchmint.com
- **Subject**: "Tracking Status Concern - Order #[Your Order Number]"
- **Include**: Your tracking number and how many days it's been in this status

We're committed to ensuring your MatchMint order reaches you safely and will help resolve any shipping concerns you may have.

Label Created But No Updates? | Tracking Status Explained


# Package Returned to Sender? Reshipment Solutions Guide

If your tracking information shows that your package has been returned to MatchMint, don't worry. We have a process in place to handle this situation and get your custom sports cards to you as quickly as possible.

## Why Packages Get Returned

There are several common reasons why a package might be returned to us:

### Address Issues
- Incomplete or incorrect address information
- Missing apartment/unit number
- Undeliverable address
- Address doesn't match carrier's delivery database
- Restricted access location (gated community, military base)

### Delivery Attempts
- Multiple failed delivery attempts
- No one available to sign for the package (if signature was required)
- Package not picked up from a holding location within the carrier's timeframe
- Delivery location was inaccessible (locked gate, no access to building)

### Customs Issues (International Orders)
- Incomplete or incorrect customs forms
- Unpaid customs fees or duties
- Import restrictions in the destination country
- Missing recipient tax ID or import number
- Prohibited items for specific countries

### Other Factors
- Damaged packaging during transit
- Expired holding period at the carrier facility
- Delivery refused by recipient
- Weather or natural disaster delays
- Local delivery restrictions

## How to Know If Your Package Was Returned

You may discover your package was returned through:

1. **Tracking Information**: The tracking status may show "Returned to Sender," "Return to Shipper," or similar language
2. **Email Notification**: We'll contact you once we receive the returned package
3. **Account Status**: Your order status in your MatchMint account may update to "Returned"
4. **Delivery Exception**: You may see "Delivery Exception" or "Delivery Attempted" before the return process begins

## Our Return Handling Process

When a package is returned to MatchMint, here's what happens:

| Step | Timeframe | Action |
|------|-----------|--------|
| 1. Package Receipt | Day 0 | We receive the returned package at our facility |
| 2. Processing | 1-2 business days | We identify the package and reason for return |
| 3. Customer Notification | Within 2 business days | We email you about the return |
| 4. Solution Discussion | 1-2 business days | We work with you to resolve delivery issues |
| 5. Reshipment | 1-3 business days | We prepare and reship your package |

## Reshipment Options

Depending on the reason for the return, we offer these reshipment options:

### Address Correction
- We'll verify and update your delivery address
- We'll reship to the corrected address
- Standard shipping fees may apply for the reshipment

### Alternative Delivery Options
- Delivery to a different address
- Pickup from a carrier location near you
- Delivery to a work address or PO box (if applicable)
- Ship to a carrier's access point or locker system

### International Order Solutions
- Updated customs documentation
- Alternative shipping method
- Splitting the order into smaller shipments (if customs limits were an issue)
- Providing additional import documentation

## Fees for Reshipment

Reshipment fees depend on the reason for the return:

| Return Reason | Reshipment Fee | Example |
|---------------|----------------|---------|
| MatchMint error | Free reshipment | We entered your address incorrectly |
| Carrier error | Free reshipment | Carrier failed to follow delivery instructions |
| Customer error | Standard shipping fee | Address provided was incomplete |
| Failed delivery attempts | Standard shipping fee | No one available to receive package |
| Customs issues | Varies by situation | May require additional documentation fees |

## Expedited Reshipment Options

If you need your returned order quickly:

- **Priority Reshipment**: Expedited processing and shipping (additional fee applies)
- **Express Delivery**: 1-2 day delivery service (additional fee applies)
- **Address Change + Upgrade**: Change delivery address and upgrade shipping method

## Preventing Future Returns

To avoid having your packages returned:

1. **Double-check your address** during checkout
2. **Include apartment/unit numbers** if applicable
3. **Provide a phone number** for delivery notifications
4. **Track your package** and be available for delivery
5. **Research customs requirements** for your country before ordering internationally
6. **Add delivery instructions** for hard-to-find locations
7. **Consider alternative delivery locations** if you're not typically home

## Contact Support About a Returned Package

If your tracking shows your package has been returned to MatchMint:

- **Email**: support@matchmint.com
- **Subject**: "Returned Package - Order #[Your Order Number]"
- **Include**: Your correct delivery address and tracking number
- **Response Time**: Within 24 hours

We're committed to ensuring you receive your custom sports cards and will work with you to resolve any delivery issues quickly.

Package Returned to Sender? | Reshipment Solutions Guide


# Production, Shipping & Delivery Information

At MatchMint, we take pride in creating high-quality custom sports cards that are delivered to you in perfect condition. Here's what you need to know about our production process and delivery timeframes.

## Production Timeframes

Our standard production times are as follows:

| Product Type | Production Time |
|-------------|----------------|
| Standard Cards | 1-2 business days |
| Premium Cards | 2-3 business days |
| Team Sets | 3-5 business days |
| Rush Orders | 24 hours (additional fee applies) |

**Please Note**: Production begins after your design has been approved. If we need to contact you regarding your design, this may extend the production timeframe.

## Shipping Methods & Timeframes

We offer several shipping options to meet your needs:

### Standard Shipping
- **Cost**: $5.99
- **Delivery Time**: 5-7 business days
- **Tracking**: Yes
- **Available**: Worldwide

### Express Shipping
- **Cost**: $12.99
- **Delivery Time**: 3-5 business days
- **Tracking**: Yes
- **Available**: Worldwide

### Priority Shipping
- **Cost**: $19.99
- **Delivery Time**: 1-3 business days
- **Tracking**: Yes
- **Available**: Most countries

## International Shipping Information

For international orders, please be aware of the following:

- Delivery times may be extended due to customs processing
- Additional customs fees or import taxes may apply (see our [Customs & Import Fees](customs-import-fees) article)
- Some countries have restrictions on certain items
- International tracking may not update as frequently as domestic tracking

## Shipping Carriers

We primarily ship through:
- USPS
- FedEx
- DHL (for international orders)

## Order Processing Steps

Here's what happens after you place your order:

1. **Order Confirmation**: You'll receive an email confirming your order details
2. **Production**: Your custom sports cards are printed and prepared
3. **Quality Control**: Each card is inspected for printing quality and accuracy
4. **Shipping**: Your order is carefully packaged and handed over to the shipping carrier
5. **Tracking**: You'll receive an email with tracking information
6. **Delivery**: Your package is delivered to your specified address

## Delivery Issues

If you experience any issues with your delivery, please check our related articles:
- [How to Track Your MatchMint Delivery](tracking-delivery)
- [Finding Your Tracking Number](find-tracking-number)
- [My Tracking Information Is Not Updating](tracking-not-updating)

## Contact Support

If you need further assistance with your order's production or shipping status:
- **Email**: support@matchmint.com
- **Subject**: "Order Status Inquiry - [Your Order Number]"
- Include your complete order number and specific questions

Our customer service team is available to help you track your order and address any delivery concerns.

Production, Shipping & Delivery Information | MatchMint Guide

Information about shipping, tracking, and delivery of your orders.

Delivery


# Club Badge Limitations

Many customers ask why we cannot offer official club badges and logos on our custom sports cards. This article explains the licensing restrictions we face and the alternative options we provide.

## Why We Can't Use Official Club Badges

### Licensing and Trademark Restrictions

Professional sports clubs and organizations carefully protect their intellectual property through:

- **Trademark Registration**: Club badges, logos, and names are registered trademarks
- **Exclusive Licensing Agreements**: Clubs sign exclusive deals with specific manufacturers
- **Legal Protection**: Unauthorized use can result in significant legal penalties
- **Territorial Restrictions**: Licenses may be limited to specific regions or countries

Using these official badges without proper licensing would constitute trademark infringement and could result in legal action against our company.

## Major Licensing Restrictions

| Sports Organization | Licensing Structure | Approximate Licensing Fees |
|--------------------|---------------------|----------------------------|
| Premier League | Centralized licensing program | $100,000+ annual minimum |
| La Liga | Individual club licensing | Varies by club |
| Bundesliga | Mixed central/club licensing | €50,000+ annual minimum |
| Serie A | Individual club licensing | Varies by club |
| Major League Soccer | Centralized licensing program | $75,000+ annual minimum |
| NFL/NBA/MLB/NHL | Centralized licensing programs | $100,000+ annual minimum |

## Our Alternative Solutions

Instead of using official badges, we offer several alternatives:

### 1. Generic Badge Options

We provide a wide range of generic badge designs that:
- Use similar color schemes to popular teams
- Feature generic symbols like stars, shields, and stripes
- Can be customized with colors of your choice
- Avoid trademark infringement while maintaining visual appeal

### 2. Custom Badge Upload

For personal use, you can upload your own badge design:
- Must be your own creation or public domain
- Cannot be copyrighted or trademarked images
- Will be reviewed by our legal team
- For personal, non-commercial use only

### 3. Text-Based Alternatives

Instead of badges, you can use:
- Team name text (generic formatting)
- City/location names
- Player initials or numbers
- Custom text that doesn't infringe on trademarks

## Legal Framework

Our position on official badges is based on:

- **Trademark Law**: Protects registered logos and emblems
- **Copyright Law**: Covers artistic elements of badges
- **Licensing Regulations**: Governs commercial use of sports properties
- **Fair Use Limitations**: Very restricted for commercial products

## Common Questions

### Can I use an official badge for personal use?
Even for personal use, we cannot print trademarked images on our products as it constitutes commercial use of protected intellectual property.

### What if I provide the badge image myself?
The source of the image doesn't change the legal restrictions. We cannot print trademarked content regardless of who provides it.

### Do other companies offer official badges?
Companies that legally offer products with official badges have paid for expensive licensing agreements or are official partners of those organizations.

### Can you create a "similar but different" version?
Creating badges that are intentionally similar to official ones can still constitute trademark infringement as "confusingly similar" marks are also protected.

## Our Commitment

While we cannot offer official club badges, we are committed to:

- Providing high-quality alternative designs
- Expanding our library of generic badge options
- Developing creative solutions that respect intellectual property laws
- Ensuring your custom cards look professional and appealing

## Future Possibilities

We continuously explore opportunities to expand our offerings:

- Pursuing licensing agreements where financially viable
- Developing partnerships with sports organizations
- Creating exclusive badge designs with independent teams
- Expanding our custom design options

For specific questions about badge options for your order, please contact our design team at design@matchmint.com.


Club Badge Limitations | Understanding Licensing Restrictions


# Contact Us - Customer Support Options

We're always here to help with any questions or concerns about your MatchMint order. Our friendly support team is available through multiple channels to provide you with fast and effective assistance.

## Contact Options

### Email Support

**Support Email**: [support@matchmint.com](mailto:support@matchmint.com)

For the most efficient service, please include:
- Your order number (if applicable)
- Clear description of your question or issue
- Any relevant screenshots or photos
- Your preferred contact method for follow-up

**Response Time**: Within 24 hours (Monday-Friday)

### WhatsApp Support

For quick, real-time assistance, connect with us via WhatsApp:

1. Click the WhatsApp button at the bottom of this page
2. Add our support number to your contacts
3. Send us your question or order details
4. Receive assistance from our support team

**Response Time**: Typically within 2-4 hours during business hours

### Facebook Messenger

You can also reach us through Facebook Messenger for immediate assistance:

1. Click the Messenger button at the bottom of this page
2. Send us your question or order number
3. Our support team will respond promptly

**Response Time**: Typically within 2-4 hours during business hours

## Support Hours

Our customer support team is available:

| Day | Hours (GMT) |
|-----|-------------|
| Monday-Friday | 9:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |

*Holiday hours may vary. Emergency support is available 24/7 for urgent issues.

## Frequently Asked Support Topics

For faster assistance, consider including these details when contacting us about common issues:

### Order Status Inquiries
- Your order number
- Date of purchase
- Current status shown in your account

### Delivery Questions
- Your order number
- Tracking number (if provided)
- Shipping address
- Expected delivery date

### Product Questions
- Specific product name or link
- Your question or concern
- Any relevant specifications

### Returns or Refunds
- Order number
- Items you wish to return
- Reason for return
- Photos of any damaged items

## Business Inquiries

For business partnerships, wholesale inquiries, or media requests:
- **Email**: business@matchmint.com
- **Subject**: [Type of Inquiry] - [Company Name]

## Feedback and Suggestions

We value your feedback! To share suggestions for improving our products or services:
- **Email**: feedback@matchmint.com
- **Subject**: Product Feedback

## No Phone Support

We don't currently operate a phone support line, but you can reach us easily through our WhatsApp messaging service. MatchMint was built as a digital-first company — and that includes our customer support. While you might occasionally receive an automated message, rest assured that all support is handled by real people who are ready to help you quickly and efficiently.

Our digital support channels allow us to:
- Provide written solutions you can reference later
- Share and receive images to better understand issues
- Maintain a record of our conversation
- Offer support outside traditional business hours

We're committed to providing excellent customer service through these digital channels and look forward to assisting you!

Contact Us | Customer Support Options


# Custom Sports Card Creation Guide

Our custom sports card builder allows you to create personalized player cards that look professional and authentic. Follow this step-by-step guide to create your perfect card.

## Step 1: Basic Information

Start by entering the player's name and uploading a photo. For best results:

- Use a clear, high-quality image
- Choose a photo where the player is facing forward
- Make sure the player's face is clearly visible
- Select the player's position from the dropdown menu
- Enter the player's number if desired

Our system will automatically remove the background from your image. For more detailed photo guidelines, see our [Image Requirements](image-requirements) article.

## Step 2: Choose Club & Country

Select the club and country for your player card. You can search from our extensive database of:

- Over 700 club teams
- 180+ national teams
- Historical teams
- Custom options available

Can't find your team? Use our search function or browse by league/region. If your team isn't listed, you can request to have it added by contacting our support team.

## Step 3: Set Player Attributes

Customize your player's ratings to create an authentic card:

| Attribute | Description | Range |
|-----------|-------------|-------|
| Overall Rating | Player's overall skill level | 1-99 |
| Pace (PAC) | Speed and acceleration | 1-99 |
| Shooting (SHO) | Shooting accuracy and power | 1-99 |
| Passing (PAS) | Passing accuracy and vision | 1-99 |
| Dribbling (DRI) | Ball control and agility | 1-99 |
| Defense (DEF) | Defensive awareness and tackling | 1-99 |
| Physical (PHY) | Strength and stamina | 1-99 |

You can also add special traits or badges to highlight particular skills or achievements.

## Step 4: Choose Card Design

Select from our range of card designs:

- **Standard Cards**: Classic sports card design
- **Special Edition Cards**: Limited edition themed designs
- **Legend Cards**: Special design for all-time greats
- **Team of the Season**: Highlight exceptional performances
- **Custom Designs**: Create your own unique card style

Each design has different color schemes and visual effects to choose from.

## Step 5: Review Your Card

Preview your card and make any final adjustments before proceeding to checkout:

- Check that the image is properly positioned
- Verify all text is spelled correctly
- Ensure attributes reflect your preferences
- Make sure club and country badges are correct
- Preview how the card will look when printed

## Step 6: Select Size & Quantity

Choose your preferred card size and quantity:

| Size | Dimensions | Best For |
|------|------------|----------|
| Standard | 2.5" x 3.5" | Collecting, trading |
| Medium | 4" x 6" | Desk display, small frames |
| Large | 5" x 7" | Wall display, signed items |
| Extra Large | 8" x 10" | Featured displays, gifts |

Discounts are available for multiple cards or team sets.

## Step 7: Order & Delivery

Choose your preferred delivery method and complete your purchase:

1. Add your card(s) to cart
2. Enter shipping information
3. Select shipping method
4. Complete payment
5. Receive order confirmation

## Design Tips for Professional Results

- **Image Quality**: Use high-resolution photos (at least 1000x1000 pixels)
- **Lighting**: Ensure good lighting in your photos for clear results
- **Team Consistency**: For team cards, try to use photos with matching poses
- **Realistic Ratings**: Set attributes that reflect actual player abilities
- **Color Coordination**: Choose card designs that complement team colors

## Special Card Types

- **Team Cards**: Create cards for your entire team with consistent design
- **Commemorative Cards**: Celebrate championships or special events
- **Historical Tributes**: Honor legendary players from the past
- **Youth Cards**: Perfect for youth leagues and developing players
- **Coach Cards**: Recognize coaches and team staff

Need help creating your custom card? Our support team is available to assist you with any questions about the design process.

Custom Sports Card Creation Guide | Step-by-Step Tutorial


# Damage Protection Plan

At MatchMint, we understand how important your custom cards are to you. That's why we offer a comprehensive Damage Protection Plan to ensure your cards remain in perfect condition from our facility to your hands.

## What is Damage Protection?

Our Damage Protection Plan is a service that safeguards your order against damage during shipping and handling. For a small additional fee, you can ensure that your cards are protected against various types of damage that might occur after they leave our facility.

## Coverage Details

### What's Covered

Our Damage Protection Plan covers:

- **Transit Damage**: Bent, creased, or crushed cards during shipping
- **Water Damage**: Moisture exposure during transit
- **Corner Damage**: Bent or damaged corners
- **Surface Scratches**: Scratches on the card surface
- **Color Fading**: Premature fading due to environmental factors
- **Edge Wear**: Damage to card edges during handling

### Coverage Duration

The Damage Protection Plan covers your cards for:

- **Standard Protection**: 30 days from delivery date
- **Extended Protection**: 90 days from delivery date (premium option)

## Protection Plan Options

| Plan Level | Coverage Period | Cost | Best For |
|------------|----------------|------|----------|
| Basic Protection | 30 days | $2.99 per order | Standard orders |
| Premium Protection | 90 days | $4.99 per order | Gift orders, collectibles |
| Team Package | 30 days | $9.99 per order | Bulk orders (10+ cards) |

## How to Add Protection to Your Order

Adding Damage Protection to your order is simple:

1. Add your desired cards to your cart
2. Proceed to checkout
3. Select "Add Damage Protection" in the options section
4. Choose your preferred protection level
5. Complete your purchase

## Making a Claim

If your cards arrive damaged despite the protection plan:

1. **Document the Damage**: Take clear photos of the damaged cards
2. **Contact Us**: Email support@matchmint.com within 7 days of delivery
3. **Include Details**: Provide your order number, photos, and description of damage
4. **Choose Resolution**: Request replacement or refund

## Claim Processing Timeline

| Step | Timeframe |
|------|-----------|
| Initial Review | 1-2 business days |
| Claim Approval | 1-3 business days |
| Replacement Production | 3-5 business days |
| Refund Processing | 3-5 business days |

## Protection vs. Standard Guarantee

| Feature | Standard Guarantee | Damage Protection Plan |
|---------|-------------------|------------------------|
| Manufacturing Defects | ✓ | ✓ |
| Shipping Damage | Limited | ✓ |
| Post-Delivery Damage | ✗ | ✓ |
| Claim Period | 7 days | 30-90 days |
| Replacement Priority | Standard | Expedited |
| Return Shipping | Customer pays | We pay |

## Recommended Storage for Cards

To maximize the effectiveness of your Damage Protection Plan:

- Store cards in protective sleeves (included with Premium Protection)
- Keep cards away from direct sunlight
- Store in a cool, dry environment
- Avoid excessive handling
- Use card holders or display cases for valuable cards

## Limitations and Exclusions

The Damage Protection Plan does not cover:

- Intentional damage
- Normal wear and tear beyond the coverage period
- Damage from improper storage or handling
- Lost or stolen cards
- Damage from natural disasters
- Cards modified after delivery (e.g., signed, altered)

## Combining with Other Guarantees

The Damage Protection Plan works alongside our other guarantees:

- [Money-Back Guarantee](money-back-guarantee)
- Standard manufacturing quality guarantee
- Delivery guarantee

For complete peace of mind, we recommend adding Damage Protection to all orders containing premium cards or cards intended as gifts.


Damage Protection Plan | Safeguard Your Cards


# Terms & Conditions

This article provides a summary of MatchMint's Terms & Conditions. For the complete and legally binding version, please visit [www.matchmint.com/terms](https://www.matchmint.com/terms).

## Last Updated: November 15, 2023

## 1. Introduction

These Terms & Conditions govern your use of the MatchMint website and services. By using our website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our services.

## 2. Account Registration

### 2.1 Account Creation
- You must be at least 18 years old to create an account
- You must provide accurate and complete information
- You are responsible for maintaining the confidentiality of your password
- You are responsible for all activities that occur under your account

### 2.2 Account Termination
We reserve the right to suspend or terminate accounts that:
- Violate our terms and conditions
- Engage in fraudulent activity
- Remain inactive for extended periods
- Are used to harass or abuse others

## 3. Product Orders & Payments

### 3.1 Order Acceptance
- All orders are subject to acceptance and availability
- We reserve the right to refuse any order
- Confirmation emails do not constitute acceptance of an order
- Orders are only accepted when we send a shipping confirmation

### 3.2 Pricing & Payment
- All prices are shown in your selected currency
- Prices may change without notice before order acceptance
- Payment must be made in full before order processing
- We accept major credit cards, PayPal, and other specified payment methods
- All payments are processed through secure payment processors

### 3.3 Taxes & Duties
- Prices may not include taxes, which will be added at checkout
- International customers are responsible for all customs duties and taxes

## 4. Shipping & Delivery

### 4.1 Delivery Timeframes
- Delivery times are estimates and not guaranteed
- Production time is separate from shipping time
- Force majeure events may delay deliveries without liability

### 4.2 Shipping Responsibility
- Risk passes to the customer once the package is handed to the carrier
- We are not responsible for delays caused by shipping carriers
- Customers are responsible for providing accurate shipping information

## 5. Returns & Refunds

### 5.1 Return Eligibility
- Custom products cannot be returned due to change of mind
- Returns are accepted for manufacturing defects within 14 days
- Proof of defect (photos) must be provided before return authorization

### 5.2 Refund Process
- Approved refunds are processed within 14 business days
- Refunds are issued to the original payment method
- Shipping costs are generally non-refundable
- Handling fees may apply to certain returns

## 6. Intellectual Property

### 6.1 Our Intellectual Property
- All content on the website is owned by MatchMint
- Unauthorized use of our designs, logos, or content is prohibited
- Our card templates and designs may not be copied or reproduced

### 6.2 Your Content
- You retain ownership of images you upload
- You grant us license to use your content to fulfill your order
- You are responsible for ensuring you have rights to use any content you upload

### 6.3 Third-Party Intellectual Property
- We respect third-party intellectual property rights
- We cannot use official team logos or trademarks without proper licensing
- We reserve the right to refuse orders containing unauthorized intellectual property

## 7. User Conduct

Users of our website and services must not:
- Upload illegal, offensive, or inappropriate content
- Attempt to circumvent website security
- Use automated systems to access our website
- Impersonate others or misrepresent affiliations
- Engage in any activity that disrupts our services

## 8. Limitation of Liability

### 8.1 Service Limitations
- We provide our services "as is" without warranties
- We do not guarantee uninterrupted or error-free service
- We are not liable for damages arising from website use

### 8.2 Damage Limitations
- Our liability is limited to the amount paid for products
- We are not liable for indirect, consequential, or punitive damages
- Maximum liability is capped at the order value

## 9. Privacy & Data Protection

- We collect and process personal data as outlined in our [Privacy Policy](privacy-policy)
- We use cookies and similar technologies to enhance user experience
- We implement appropriate security measures to protect your data
- We comply with applicable data protection regulations

## 10. Modifications to Terms

- We may update these terms at any time
- Continued use after changes constitutes acceptance
- Material changes will be communicated via email or website notice
- The date at the top indicates when terms were last updated

## 11. Governing Law

- These terms are governed by the laws of [Jurisdiction]
- Disputes will be resolved in the courts of [Jurisdiction]
- Alternative dispute resolution methods may be available

## 12. Contact Information

For questions regarding these Terms & Conditions:
- **Email**: legal@matchmint.com
- **Mail**: MatchMint Legal Department, [Address]
- **Response Time**: Within 5 business days

## 13. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in effect.

---

This summary is provided for convenience and does not replace the full Terms & Conditions. For the complete and legally binding version, please visit [www.matchmint.com/terms](https://www.matchmint.com/terms).


Terms & Conditions | User Agreement


# Bulk Discounts

MatchMint offers substantial discounts for bulk orders, making it more affordable to purchase custom sports cards for teams, events, organizations, or large groups. This guide explains our volume pricing structure and how to place bulk orders.

## Bulk Discount Structure

Our standard bulk discount tiers are based on the quantity of cards ordered:

| Quantity | Discount | Example Savings* |
|----------|----------|------------------|
| 5-9 cards | 5% off | Save up to $11 |
| 10-19 cards | 10% off | Save up to $38 |
| 20-49 cards | 15% off | Save up to $142 |
| 50-99 cards | 20% off | Save up to $380 |
| 100-249 cards | 25% off | Save up to $937 |
| 250+ cards | 30% off | Save $1,125+ |

*Based on standard card pricing. Actual savings will vary based on card types and options selected.

## How Bulk Discounts Work

Our bulk discount system:

1. Automatically applies at checkout based on quantity
2. Applies to the card price (not shipping or add-ons)
3. Can be combined with seasonal promotions
4. Applies to identical or mixed card designs

## Team & Organization Packages

For sports teams and organizations, we offer special package deals:

### Team Basic Package
- 15-25 player cards with consistent design
- Team logo/branding on all cards
- Digital team album
- **Additional 5% discount on top of bulk rates**

### Team Premium Package
- 15-25 player cards with consistent design
- Coach and staff cards
- Team card with full roster
- Custom card back with team schedule/stats
- Digital and printed team album
- **Additional 10% discount on top of bulk rates**

### Organization Package
- 50+ cards for large organizations
- Multiple team designs
- Customized packaging
- Dedicated account manager
- **Additional 15% discount on top of bulk rates**

## Bulk Order Process

For orders of 20+ cards, we recommend our streamlined bulk order process:

1. **Contact Us First**: Email bulk@matchmint.com with your requirements
2. **Complete Our Template**: We'll send you a spreadsheet to fill in all details
3. **Submit Images**: Provide all images in a single folder (via cloud storage)
4. **Review Quote**: We'll provide pricing including all applicable discounts
5. **Approve Design**: Review and approve digital proofs
6. **Production**: We'll create all cards according to your specifications

## Volume Pricing Examples

Here are some examples of bulk pricing savings:

### Standard Cards (2.5" x 3.5")
- Regular price: $12.99 each
- 25 cards with 15% discount: $11.04 each (save $48.75)
- 100 cards with 25% discount: $9.74 each (save $325.00)

### Medium Cards (4" x 6")
- Regular price: $16.99 each
- 25 cards with 15% discount: $14.44 each (save $63.75)
- 100 cards with 25% discount: $12.74 each (save $425.00)

## Payment Options for Bulk Orders

For large orders, we offer flexible payment options:

- **Deposit & Balance**: 50% deposit, 50% before shipping
- **Net-30 Terms**: Available for qualified organizations
- **Purchase Orders**: Accepted from educational and government institutions
- **Installment Plans**: Available for orders over $500

## Bulk Order Timeline

| Order Size | Processing Time | Production Time | Total Time* |
|------------|----------------|-----------------|-------------|
| 20-49 cards | 2-3 days | 5-7 days | 7-10 days |
| 50-99 cards | 3-5 days | 7-10 days | 10-15 days |
| 100-249 cards | 5-7 days | 10-14 days | 15-21 days |
| 250+ cards | 7-10 days | 14-21 days | 21-31 days |

*Not including shipping time, which varies by location and shipping method.

## Special Considerations for Bulk Orders

### Consistent Image Quality
For team orders, we recommend:
- Similar lighting conditions for all photos
- Consistent poses and backgrounds
- Photos taken during the same session if possible
- Professional photography services (available at additional cost)

### Shipping and Handling
Bulk orders include:
- Specialized packaging to prevent damage
- Individual card sleeves for protection
- Team/organization sorting options
- Shipping insurance included

### Bulk Order Add-Ons
Enhance your bulk order with these additions:
- Custom presentation boxes
- Team display boards
- Individual card holders
- Digital team album

## Frequently Asked Questions

### Can I mix different card sizes in a bulk order?
Yes, but the discount tier is calculated separately for each size category.

### Do bulk discounts apply to premium finishes?
Yes, the discount applies to the base card price and premium finish options.

### Can I add more cards to my order later?
Yes, but additional cards will be processed as a new order. For best pricing, include all cards in the initial order.

### Is there a minimum order quantity for bulk discounts?
Our bulk discount structure begins at 5 cards, with increasing discount tiers for larger quantities.

## Contact for Bulk Orders

For questions about bulk ordering or to start the process:
- **Email**: bulk@matchmint.com
- **Subject**: "Bulk Order Inquiry - [Your Organization Name]"
- **Phone**: (555) 123-4567

Our bulk order specialists will guide you through the entire process to ensure your large order is handled efficiently and meets all your requirements.


Bulk Discounts | Volume Pricing for Large Orders


# Groupon Vouchers: Redemption Guide & FAQs

If you've purchased a MatchMint voucher through Groupon, this guide will walk you through the redemption process and answer common questions.

## Voucher Redemption Process

Follow these steps to redeem your Groupon voucher:

### Step 1: Locate Your Voucher Code
1. Log in to your Groupon account
2. Go to "My Groupons" section
3. Find your MatchMint voucher
4. Note the unique voucher code (typically 8-12 characters)

### Step 2: Visit MatchMint Website
1. Go to [www.matchmint.com](https://www.matchmint.com)
2. Create an account or log in if you already have one
3. Begin designing your custom card(s)

### Step 3: Apply Your Voucher
1. Add your desired card(s) to your cart
2. Proceed to checkout
3. Enter your Groupon voucher code in the "Promo Code" or "Gift Card" field
4. Click "Apply" to validate the code
5. The discount will be applied to your order total

### Step 4: Complete Your Order
1. Fill in your shipping and contact information
2. Review your order details
3. Complete the checkout process
4. Save your order confirmation

## Voucher Terms & Conditions

Please note these important terms for Groupon vouchers:

| Term | Details |
|------|---------|
| Expiration | Vouchers expire on the date shown on your Groupon |
| Eligibility | Valid for new and existing customers |
| Limitations | One voucher per order/transaction |
| Combining | Cannot be combined with other promotions |
| Refunds | No cash value or cash back on unused portion |
| Transferability | Non-transferable, must be used by purchaser |

## Common Voucher Types

We typically offer several types of Groupon deals:

### Standard Card Package
- 1-3 standard size custom cards
- Regular price: $12.99-$38.97
- Groupon price: $7.99-$22.99
- Savings: Up to 41%

### Premium Card Package
- 1-3 medium or large size custom cards
- Regular price: $16.99-$50.97
- Groupon price: $9.99-$29.99
- Savings: Up to 42%

### Team Package
- 10+ standard size custom cards
- Regular price: $129.90+
- Groupon price: $69.99+
- Savings: Up to 46%

## Troubleshooting Voucher Issues

### Invalid Code Error
If you receive an "invalid code" error:
1. Double-check the code for typos
2. Ensure the code hasn't expired
3. Verify you're entering it in the correct field
4. Check if the voucher has already been used

### Expired Voucher
If your voucher has expired:
1. Check the Groupon fine print for any grace period
2. Contact Groupon customer service first
3. If Groupon approves an extension, contact our support team

### Value Discrepancy
If the discount amount seems incorrect:
1. Review the original Groupon offer details
2. Check if you've added items not covered by the voucher
3. Verify if shipping costs are separate from the voucher value

## Frequently Asked Questions

### Can I use multiple Groupon vouchers on one order?
No, only one Groupon voucher can be applied per order.

### Does my voucher cover shipping costs?
Most vouchers cover the product cost only. Standard shipping charges will apply unless specifically stated in the Groupon offer.

### What if I want to order more than what my voucher covers?
You can add additional items to your cart, and the voucher will apply its value to the eligible items. You'll pay the difference for any additional items.

### Can I get a refund on my Groupon voucher?
Refund policies are determined by Groupon. Please contact Groupon customer service for refund requests on unused vouchers.

### What happens if my order costs less than my voucher value?
Any unused portion of the voucher value will be forfeited. We recommend maximizing your voucher by ordering items that match or exceed the voucher value.

### Can I combine my Groupon voucher with other promotions?
No, Groupon vouchers cannot be combined with other promotional offers, discount codes, or sales.

## Contact Support

If you're experiencing issues with your Groupon voucher:

- **Email**: support@matchmint.com
- **Subject**: "Groupon Voucher Assistance - [Your Voucher Code]"
- **Include**: Screenshot of your Groupon voucher and description of the issue
- **Response Time**: Within 24 hours

Our customer service team is ready to help ensure you can successfully redeem your Groupon voucher.


Groupon Vouchers | Redemption Guide & FAQs


# Image Requirements & Photo Guidelines

To ensure the best quality for your custom sports cards, please follow these image guidelines. The right photo makes all the difference in creating a professional-looking card.

## Technical Image Specifications

| Specification | Requirement | Recommendation |
|---------------|-------------|----------------|
| Resolution | Minimum 1000 x 1000 pixels | 1500 x 2000 pixels or higher |
| Format | JPG, PNG, or HEIC | JPG for photos, PNG for graphics |
| File Size | Maximum 10MB | 2-5MB for optimal balance |
| Aspect Ratio | 3:4 portrait orientation | Full body or waist-up shots |
| Color Profile | RGB | sRGB preferred |

## Photo Quality Guidelines

For the best results, your photos should have:

- **Good lighting**: Well-lit subjects with minimal shadows
- **Clear focus**: Sharp, non-blurry images
- **Minimal background**: Simple backgrounds work best with our removal tool
- **Subject positioning**: Center the person in the frame
- **Face visibility**: Ensure the face is clearly visible
- **Appropriate distance**: Not too close or too far from subject

## Visual Examples

### Good Examples:
- Professional sports photos
- Team photos in uniform
- Portrait photos with clear lighting
- Action shots where face is visible
- Photos against plain backgrounds

### Poor Examples:
- Blurry or pixelated images
- Very dark or overexposed photos
- Images with multiple people (unless ordering a team card)
- Very small file sizes (under 500KB)
- Screenshots from social media (these are usually compressed)

## Background Removal Information

Our system automatically removes backgrounds from your images. For best results:

- Choose photos with good contrast between the subject and background
- Avoid photos where clothing blends into the background
- Photos taken against solid-colored backgrounds work best
- Ensure the subject has clear, defined edges
- Avoid complex backgrounds with similar colors to the subject

## Device-Specific Tips

### Mobile Phone Photos
- Clean your camera lens before taking photos
- Use natural daylight when possible
- Hold steady or use a tripod for sharpness
- Use portrait mode if available
- Avoid using digital zoom (move closer instead)

### DSLR/Professional Camera
- Use aperture priority mode (f/4-f/8) for good depth of field
- Set ISO to 400 or lower for minimal noise
- Use a focal length of 50-85mm for portraits
- RAW format photos should be converted to JPG before uploading

## Special Case Guidelines

### Team Cards
For team cards with multiple players:
- Ensure all players are clearly visible
- Try to have consistent lighting across all players
- Position players in a standard team formation
- Maintain similar distance for all subjects

### Action Shots
If using action shots:
- Choose moments where the player's face is visible
- Avoid extreme motion blur
- Select images where the player is the clear focus
- Higher shutter speeds (1/500s or faster) produce better results

## Troubleshooting Upload Issues

If you're having trouble uploading your image:
- Try reducing the file size (but keep it above 1MB if possible)
- Convert to JPG format if using another format
- Clear your browser cache and try again
- Use a different browser or device
- Check our [Android Upload Issue](android-upload-image-issue) guide for mobile-specific help

## Image Enhancement Services

We offer these additional image services:
- **Basic Enhancement**: Included free with all orders
- **Premium Enhancement**: Color correction and minor retouching ($4.99)
- **Professional Enhancement**: Advanced editing and digital improvements ($9.99)

## Contact Support

If you're unsure about your image quality or have special requirements:
- **Email**: support@matchmint.com
- **Subject**: "Image Question - [Brief Description]"
- **Attach**: The image you're concerned about
- **Response Time**: Within 24 hours

Our design team is happy to review your images before you place an order to ensure optimal results.

Image Requirements & Photo Guidelines | Quality Tips


# Money-Back Guarantee

At MatchMint, we stand behind the quality of our products with a comprehensive Money-Back Guarantee. We want you to be completely satisfied with your purchase, and this guarantee reflects our confidence in our custom sports cards.

## Our Satisfaction Promise

We promise that your custom sports cards will:

- Match the design and specifications you selected
- Be printed on high-quality materials
- Feature professional image editing and background removal
- Arrive in excellent condition (when properly packaged)
- Meet or exceed your expectations for quality

If your order fails to meet these standards, our Money-Back Guarantee ensures you'll receive a refund.

## Guarantee Coverage

Our Money-Back Guarantee covers:

| Issue | Coverage | Resolution |
|-------|----------|------------|
| Manufacturing defects | 100% | Full refund or replacement |
| Print quality issues | 100% | Full refund or replacement |
| Design errors (our fault) | 100% | Full refund or replacement |
| Damaged during production | 100% | Full refund or replacement |
| Not as described | 100% | Full refund or replacement |
| Late delivery (beyond our control) | Partial | Partial refund or discount |

## Eligibility Requirements

To be eligible for our Money-Back Guarantee:

1. The issue must be reported within 14 days of delivery
2. The cards must not have been damaged after delivery
3. You must provide photos showing the quality issue
4. The issue must be related to our production or materials
5. The order must not have been customized contrary to our recommendations

## How to Request a Refund

If you're not satisfied with your order:

1. **Contact Us**: Email support@matchmint.com with subject "Money-Back Guarantee Claim"
2. **Provide Details**: Include your order number and description of the issue
3. **Send Photos**: Attach clear photos showing the problem
4. **Specify Preference**: Let us know if you prefer a refund or replacement
5. **Await Response**: Our team will review your claim within 2 business days

## Refund Process Timeline

| Step | Timeframe |
|------|-----------|
| Claim Review | 1-2 business days |
| Approval Decision | 1-3 business days |
| Refund Processing | 3-5 business days |
| Credit Card Appearance | 5-10 business days |

## What's Not Covered

Our Money-Back Guarantee does not cover:

- Design choices made by the customer
- Image quality issues from customer-provided images
- Damage occurring after delivery
- Subjective preferences about colors or design
- Orders with incorrect information provided by the customer
- Digital products after download

## Partial vs. Full Refunds

In some situations, we may offer partial refunds:

- When only some items in an order are affected
- For minor imperfections that don't affect overall quality
- For shipping delays beyond our control
- When a discount is preferred over a return

## Return Process

In some cases, we may ask you to return the product:

1. We'll provide a prepaid return shipping label
2. Package the items securely in their original packaging
3. Drop off at the specified shipping carrier
4. Once received, we'll process your refund

## Our Quality Standards

We maintain strict quality control standards:

- Multiple inspection points during production
- Professional design review before printing
- Color calibration and print quality checks
- Packaging inspection before shipping

## Extending Beyond the Guarantee Period

Even after the 14-day guarantee period:

- We'll still consider quality issues on a case-by-case basis
- Long-term manufacturing defects may still be eligible for replacement
- Loyal customers receive additional flexibility

## Contact Us About the Guarantee

If you have questions about our Money-Back Guarantee:

- **Email**: support@matchmint.com
- **Subject**: "Money-Back Guarantee Question"
- **Response Time**: Within 24 hours

We're committed to your satisfaction and will work with you to ensure you're happy with your MatchMint purchase.


Money-Back Guarantee | Our Customer Satisfaction Promise


# Partnerships & Sponsorships

MatchMint offers various partnership and sponsorship opportunities for organizations, teams, content creators, and businesses. This guide outlines our collaboration programs and how to get involved.

## Types of Partnerships

We offer several types of collaboration opportunities:

### Team & Club Partnerships

Designed for sports teams at all levels:
- Youth sports organizations
- Amateur and semi-professional clubs
- School and university teams
- Professional sports organizations

### Content Creator Partnerships

For individuals with engaged audiences:
- Sports content creators
- Social media influencers
- Streamers and video creators
- Bloggers and journalists

### Business Partnerships

For complementary businesses:
- Sports equipment retailers
- Event management companies
- Photography studios
- Sports venues and facilities

### Charity & Community Sponsorships

Supporting causes and community initiatives:
- Sports-related charities
- Youth development programs
- Community events
- Fundraising initiatives

## Partnership Benefits

| Partnership Type | Benefits |
|-----------------|----------|
| **Team Partnerships** | Team card packages, bulk discounts, revenue sharing, custom team templates |
| **Content Creators** | Custom affiliate links, exclusive discounts, free samples, co-branded content |
| **Business Partners** | Cross-promotion, wholesale pricing, co-branded products, referral program |
| **Community Sponsorships** | Product donations, financial support, promotional materials, event presence |

## Team Partnership Program

Our most popular partnership program offers sports teams:

### Benefits for Teams
- **Discounted Team Cards**: Up to 40% off bulk orders
- **Custom Team Templates**: Exclusive card designs for your team
- **Fundraising Opportunities**: Use our cards for team fundraising
- **Digital Team Album**: Online showcase of your team's cards
- **Team Store**: Custom online store for your players and fans

### Eligibility Requirements
- Registered sports team or organization
- Minimum of 10 team members
- Commitment to annual card production
- Social media presence preferred but not required

## Content Creator Program

For influencers and content creators:

### Partnership Tiers

| Tier | Follower Requirement | Commission Rate | Additional Benefits |
|------|----------------------|-----------------|---------------------|
| Bronze | 5,000+ | 10% | Free sample cards |
| Silver | 20,000+ | 12% | Custom discount code |
| Gold | 50,000+ | 15% | Co-branded products |
| Platinum | 100,000+ | 20% | Custom partnership terms |

### Content Requirements
- Regular promotion of MatchMint products
- Authentic content featuring our cards
- Minimum monthly posting requirements
- Adherence to brand guidelines

## Business Partnership Program

For businesses looking to collaborate:

### Partnership Options
- **Reseller Program**: Wholesale pricing for retail partners
- **Service Integration**: For photography studios and sports facilities
- **Co-Marketing**: Joint promotional campaigns
- **Product Bundles**: Combined product offerings

### Application Process
1. Submit business partnership inquiry
2. Initial consultation call
3. Partnership proposal development
4. Contract negotiation
5. Partnership launch

## Sponsorship Opportunities

We sponsor select events and organizations:

### What We Sponsor
- Sports tournaments and competitions
- Youth sports programs
- Community sports initiatives
- Sports-related charity events

### Sponsorship Packages
- **Product Sponsorship**: Custom cards for participants
- **Financial Sponsorship**: Direct funding for events/programs
- **Prize Sponsorship**: Gift cards and products as prizes
- **Full Event Sponsorship**: Comprehensive support packages

## How to Apply

To apply for any of our partnership or sponsorship programs:

1. **Complete the Application Form**: Visit [matchmint.com/partnerships](https://www.matchmint.com/partnerships)
2. **Submit Required Materials**:
   - Organization/personal profile
   - Social media statistics (if applicable)
   - Partnership goals and objectives
   - Proposed collaboration ideas
3. **Initial Review**: 5-7 business days
4. **Consultation Call**: If application passes initial review
5. **Partnership Agreement**: Finalization of terms and conditions

## Contact Information

For partnership and sponsorship inquiries:
- **Email**: partnerships@matchmint.com
- **Subject Line**: [Type of Partnership] Inquiry - [Organization Name]
- **Response Time**: Within 3 business days

## Current Partners

We're proud to work with a variety of partners including:
- Youth sports leagues
- Amateur sports clubs
- Sports content creators
- Photography studios
- Community organizations

For specific questions about our partnership programs or to discuss custom collaboration opportunities, please contact our partnerships team directly.


Partnerships & Sponsorships | Collaboration Opportunities


# Price & Size Guide

At MatchMint, we offer a variety of card sizes and finishes to meet your needs. This guide will help you understand our different options and pricing structure.

## Card Size Options

We offer four standard sizes for our custom sports cards:

| Size | Dimensions (inches) | Dimensions (mm) | Best For |
|------|---------------------|-----------------|----------|
| Standard | 2.5" x 3.5" | 63.5mm x 89mm | Trading card size, collections |
| Medium | 4" x 6" | 101.6mm x 152.4mm | Desk display, small frames |
| Large | 5" x 7" | 127mm x 177.8mm | Wall display, signed items |
| Extra Large | 8" x 10" | 203.2mm x 254mm | Featured displays, gifts |

## Card Thickness & Material

All our cards are printed on premium cardstock with these specifications:

- **Standard Cards**: 350gsm professional cardstock with UV coating
- **Premium Cards**: 400gsm cardstock with matte finish and spot UV highlights
- **Ultimate Cards**: 450gsm cardstock with textured finish and holographic elements

## Pricing Structure

Our pricing is based on card size, quantity, and finish options:

### Standard Size (2.5" x 3.5")
- Single Card: $12.99
- 3-Pack: $29.99 ($10.00 each)
- 5-Pack: $44.99 ($9.00 each)
- 10-Pack: $79.99 ($8.00 each)

### Medium Size (4" x 6")
- Single Card: $16.99
- 3-Pack: $44.99 ($15.00 each)
- 5-Pack: $69.99 ($14.00 each)
- 10-Pack: $129.99 ($13.00 each)

### Large Size (5" x 7")
- Single Card: $19.99
- 3-Pack: $53.99 ($18.00 each)
- 5-Pack: $84.99 ($17.00 each)
- 10-Pack: $159.99 ($16.00 each)

### Extra Large Size (8" x 10")
- Single Card: $24.99
- 3-Pack: $68.99 ($23.00 each)
- 5-Pack: $109.99 ($22.00 each)
- 10-Pack: $209.99 ($21.00 each)

## Premium Finish Options

Enhance your cards with these premium options:

| Finish Option | Description | Additional Cost |
|---------------|-------------|-----------------|
| Holographic | Shimmering rainbow effect | +$3.99 per card |
| Gold Foil | Metallic gold accents | +$4.99 per card |
| Textured | Tactile surface finish | +$2.99 per card |
| Signature Area | Special coating for autographs | +$1.99 per card |

## Size Comparison Guide

Not sure which size to choose? Here's a helpful comparison:

- **Standard Size**: Similar to traditional trading cards and sports cards
- **Medium Size**: Approximately the size of a standard photograph or postcard
- **Large Size**: Similar to a standard greeting card when folded
- **Extra Large Size**: Similar to a standard sheet of paper

## Bulk Order Pricing

For orders of more than 10 cards, we offer special bulk pricing:

- 11-25 cards: 15% discount
- 26-50 cards: 20% discount
- 51-100 cards: 25% discount
- 100+ cards: Contact us for custom pricing

See our [Bulk Discounts](bulk-discounts) article for more information.

## Framing Options

We also offer framing solutions for your custom cards:

| Frame Type | Available Sizes | Price |
|------------|-----------------|-------|
| Standard Black | All sizes | $14.99 - $29.99 |
| Premium Wood | Medium to XL | $19.99 - $39.99 |
| Display Case | Standard only | $12.99 |
| Shadow Box | Large and XL | $34.99 - $44.99 |

## Shipping Considerations

Different card sizes may affect shipping costs:

- Standard and Medium sizes ship in rigid mailers
- Large and Extra Large sizes ship in flat cardboard boxes
- Multiple cards are packaged together for reduced shipping costs

For detailed shipping information, please see our [Delivery Information](delivery-information) article.

## Custom Size Requests

Need a custom size not listed here? Contact our support team to discuss custom sizing options for special projects, team orders, or unique display requirements.


Price & Size Guide | Card Options & Dimensions


# Privacy Policy

This article provides a summary of MatchMint's Privacy Policy. For the complete and legally binding version, please visit [www.matchmint.com/privacy](https://www.matchmint.com/privacy).

## Last Updated: November 15, 2023

## 1. Introduction

At MatchMint, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

## 2. Information We Collect

### 2.1 Personal Information
We may collect the following types of personal information:

- **Account Information**: Name, email address, password, and account preferences
- **Contact Information**: Shipping address, billing address, phone number
- **Payment Information**: Credit card details, PayPal information (note: full payment details are processed by our payment providers, not stored on our servers)
- **Order Information**: Purchase history, product selections, and customization details
- **Communication Records**: Customer service interactions, feedback, and survey responses

### 2.2 Automatically Collected Information
When you visit our website, we automatically collect:

- **Device Information**: IP address, browser type, operating system
- **Usage Data**: Pages visited, time spent on site, links clicked
- **Location Information**: General location based on IP address
- **Cookies and Similar Technologies**: See our [Cookie Policy](#6-cookies-and-similar-technologies) section

### 2.3 User-Generated Content
- Images and designs you upload for customization
- Reviews and comments you submit
- Social media content you share with us

## 3. How We Use Your Information

We use your personal information for the following purposes:

### 3.1 Essential Uses
- Processing and fulfilling your orders
- Managing your account and providing customer support
- Communicating important information about your orders
- Verifying your identity and preventing fraud

### 3.2 Business Operations
- Improving our products and services
- Analyzing website performance and user experience
- Training our customer service team
- Resolving disputes and troubleshooting problems

### 3.3 Marketing and Communications
- Sending promotional offers and newsletters (with consent)
- Personalizing your shopping experience
- Conducting market research and surveys
- Notifying you about new products or features

## 4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

- **Contract Performance**: Processing necessary to fulfill our contractual obligations
- **Legitimate Interests**: When processing is necessary for our legitimate business interests
- **Legal Compliance**: When processing is necessary to comply with legal obligations
- **Consent**: When you have given explicit consent for specific purposes

## 5. Data Sharing and Disclosure

### 5.1 Third-Party Service Providers
We may share your information with trusted third parties who assist us in:

- Payment processing
- Order fulfillment and shipping
- Customer support services
- Marketing and analytics
- IT and cloud services

### 5.2 Legal Requirements
We may disclose your information when required by law:

- In response to legal process
- To protect our rights or property
- To prevent fraud or illegal activity
- To protect personal safety

### 5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

## 6. Cookies and Similar Technologies

### 6.1 Types of Cookies We Use
- **Essential Cookies**: Required for website functionality
- **Preference Cookies**: Remember your settings and preferences
- **Analytics Cookies**: Help us understand how visitors use our site
- **Marketing Cookies**: Track your browsing habits to deliver targeted advertising

### 6.2 Cookie Management
You can manage cookies through:
- Our cookie consent tool
- Your browser settings
- Third-party opt-out tools

## 7. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

- Encryption of sensitive information
- Regular security assessments
- Access controls and authentication
- Staff training on data protection
- Data breach response procedures

## 8. Data Retention

We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements

Specific retention periods vary based on the type of data and applicable laws.

## 9. Your Privacy Rights

Depending on your location, you may have the following rights:

### 9.1 For All Users
- Access your personal information
- Correct inaccurate information
- Opt-out of marketing communications

### 9.2 Additional Rights (EU/UK/California)
- Request deletion of your data
- Restrict or object to processing
- Data portability
- Withdraw consent
- Lodge a complaint with a supervisory authority

## 10. International Data Transfers

We may transfer your data to countries outside your residence:
- We ensure appropriate safeguards are in place
- We comply with applicable data transfer regulations
- We use standard contractual clauses where necessary

## 11. Children's Privacy

- Our services are not directed to children under 16
- We do not knowingly collect data from children
- If we discover we have collected children's data, we will delete it promptly

## 12. Changes to This Policy

- We may update this policy periodically
- Material changes will be communicated via email or website notice
- The date at the top indicates when the policy was last updated

## 13. Contact Information

For privacy-related inquiries:
- **Email**: privacy@matchmint.com
- **Mail**: MatchMint Privacy Officer, [Address]
- **Data Protection Officer**: dpo@matchmint.com
- **Response Time**: Within 30 days

---

This summary is provided for convenience and does not replace the full Privacy Policy. For the complete and legally binding version, please visit [www.matchmint.com/privacy](https://www.matchmint.com/privacy).


Privacy Policy | Data Protection Information


# VAT Registration Information

This article provides important information about MatchMint's Value Added Tax (VAT) registration status, how VAT is applied to your orders, and related tax considerations.

## Our VAT Registration Details

MatchMint is officially registered for VAT with the following details:

- **Company Name**: MatchMint Ltd
- **VAT Registration Number**: GB123456789
- **Registration Date**: January 1, 2022
- **Tax Authority**: HM Revenue & Customs (UK)
- **Company Registration Number**: 12345678

## How VAT Affects Your Order

The application of VAT depends on your location and status:

### UK Customers
- Standard UK VAT rate of 20% applies to all orders
- VAT is included in the displayed prices
- VAT breakdown is shown at checkout and on invoices

### EU Customers
- Local VAT rates apply based on your country
- VAT is calculated at checkout based on your delivery address
- VAT breakdown is shown at checkout and on invoices

### Non-EU Customers
- No UK or EU VAT is charged
- Local taxes, import duties, or sales tax may apply upon delivery
- These charges are the responsibility of the recipient

## VAT Rates by Region

| Country/Region | VAT Rate | Notes |
|----------------|----------|-------|
| United Kingdom | 20% | Included in displayed prices |
| Germany | 19% | Applied at checkout |
| France | 20% | Applied at checkout |
| Italy | 22% | Applied at checkout |
| Spain | 21% | Applied at checkout |
| Other EU Countries | Varies | Based on local rates |
| Non-EU Countries | 0% | Local taxes may apply |

## Business Customers & VAT

### Business-to-Business (B2B) Orders

If you're ordering as a VAT-registered business:

1. **EU Businesses (outside UK)**:
   - Provide a valid EU VAT number during checkout
   - If validated, VAT will be reverse-charged (0% VAT)
   - Your business will account for VAT in your country

2. **UK Businesses**:
   - UK VAT will be charged regardless of VAT status
   - You can reclaim this VAT through your normal VAT return
   - VAT invoice will be provided for your records

3. **Non-EU Businesses**:
   - No UK or EU VAT will be charged
   - Local tax rules in your country will apply

## Requesting VAT Invoices

All orders automatically receive a standard receipt. For a VAT invoice:

1. **During Checkout**:
   - Select "I require a VAT invoice" option
   - Enter your business name and VAT number (if applicable)

2. **After Purchase**:
   - Email accounting@matchmint.com
   - Include your order number and VAT details
   - Subject line: "VAT Invoice Request - [Order Number]"

VAT invoices will be provided within 2 business days of request.

## VAT Exemptions

Certain customers may be exempt from VAT:

### Diplomatic Missions & International Organizations
- Official purchases may qualify for VAT exemption
- Appropriate documentation required
- Contact accounting@matchmint.com before ordering

### Charity Organizations
- UK registered charities may qualify for VAT relief on certain items
- Charity registration number required
- Restrictions apply based on product type

## VAT on Special Order Types

### Bulk Orders
- VAT is calculated on the discounted price after bulk discounts
- Business customers should provide VAT information before placing large orders

### Custom Projects
- VAT is applied to the total project cost
- Deposit payments include proportional VAT

## VAT Refunds

VAT refunds are available in these circumstances:

- Order cancellation
- Returned products
- Overcharged VAT (calculation errors)
- Qualifying business exemptions

Refunds will be processed to the original payment method and will include the VAT component.

## Changes to VAT Status

We will notify customers of any significant changes to:
- Our VAT registration status
- VAT rate changes
- Changes to cross-border VAT rules

## Contact for VAT Questions

For specific questions about VAT on your orders:
- **Email**: accounting@matchmint.com
- **Subject**: "VAT Query - [Your Question Topic]"
- **Response Time**: Within 2 business days

For urgent VAT matters, please include "URGENT" in your subject line.


VAT Registration Information | Tax & Billing Details

Find answers to general questions about our products, services, and policies.

General Information


# Do you remove the background on my picture?

## Yes, we remove the background on all custom card images!

At MatchMint, we professionally remove the background from every image used on our custom sports cards. This is a standard part of our service and is included at no extra cost.

## Why we remove backgrounds

Background removal is essential for creating authentic-looking sports cards that match the style of professional trading cards. By isolating the subject (player) from the original background, we can:

1. Create a clean, professional look
2. Properly position the player on the card template
3. Ensure consistency with professional card aesthetics
4. Apply special effects and highlights around the player

## Our background removal process

Our design team uses professional photo editing techniques to:

1. Carefully trace around the subject
2. Remove the original background
3. Create clean edges around hair, clothing, and equipment
4. Position the subject optimally on the card template
5. Add appropriate shadows and highlights if needed

## Tips for easier background removal

While we can work with most images, these tips will help us achieve the best results:

- **High contrast**: Images where the subject stands out clearly from the background
- **Clear edges**: Avoid images where the subject blends into the background
- **Good lighting**: Well-lit photos make edge detection easier
- **Solid backgrounds**: Simple backgrounds are easier to remove cleanly

## Special cases

### Complex backgrounds
For images with very complex backgrounds (like crowds or busy scenes), our designers will take extra care to ensure clean edges around the subject.

### Multiple subjects
If your image contains multiple people and you want only one on your card, please indicate clearly which person should be featured.

### Already removed backgrounds
If you've already removed the background from your image, that's fine! We'll still check the edges and make any necessary adjustments.

## Quality assurance

Every image undergoes quality control checks to ensure the background removal looks natural and professional before your card is printed.

If you have any specific concerns about background removal for your particular image, please include a note with your order or contact our customer service team.

Do you remove the background on my picture?


# How long do cards take to make?

At MatchMint, we pride ourselves on delivering high-quality custom sports cards in a timely manner. Here's what you can expect regarding our production timeframes:

## Standard Production Times

Our standard production time for custom sports cards is **3-5 business days**. This includes:

- Processing your order
- Creating your custom design
- Printing and quality checking
- Packaging for shipment

## Factors That May Affect Production Time

Several factors can influence how quickly we can produce your cards:

### Order Volume
During peak seasons (holidays, major sporting events, etc.), we may experience higher order volumes which could extend production times slightly.

### Design Complexity
Cards with complex customizations or special requests might take additional time to perfect.

### Image Quality
If we need to request a replacement image due to quality issues, this may add time to the process.

## Expedited Options

Need your cards faster? We offer expedited production options:

### Super Fast Track
Our Super Fast Track service prioritizes your order in our production queue, reducing the production time to **1-2 business days**. This service is available for an additional fee during checkout.

> **Note:** Expedited production does not include expedited shipping. Shipping times depend on your location and selected shipping method.

## Production Status Updates

You'll receive email notifications at key stages of the production process:

1. When your order is received
2. When your design is approved and moves to production
3. When your order has been completed and shipped

## Questions About Your Order?

If you have specific questions about your order's production status, please contact our customer service team with your order number ready, and we'll be happy to provide an update.

Remember that production time and shipping time are separate. Please check our [Shipping & Delivery Information](/articles/production-shipping-delivery-information) for details about delivery timeframes after production is complete.

How long do cards take to make?


# Order Processing Timeline: From Submission to Delivery

At MatchMint, we take great care to ensure your custom sports cards are produced to the highest quality standards. Here's what happens after you place your order:

## Complete Order Processing Journey

### 1. Order Verification (1-2 hours)

Once you submit your order, our system automatically:
- Verifies your payment
- Checks that all required information is present
- Validates the quality of uploaded images
- Sends you an order confirmation email
- Assigns your order to the production queue

### 2. Design Review (24-48 hours)

Our design team will:
- Review your uploaded images for quality and suitability
- Remove backgrounds and optimize image placement
- Make minor adjustments if needed (cropping, color correction)
- Create a digital proof of your card design
- Contact you if there are any issues with your submission

### 3. Production (2-3 business days)

After design approval, your cards enter production:
- High-quality digital printing on premium card stock
- UV coating application for durability and shine
- Die-cutting to precise dimensions
- Quality control inspection by our production team
- Packaging preparation with protective materials

### 4. Dispatch (1 business day)

Once production is complete:
- Your order is carefully packaged to prevent damage
- Shipping labels and tracking information are generated
- Your package is handed over to our delivery partner
- You receive a dispatch notification with tracking details
- Your order enters the shipping carrier's network

## Order Processing Timeline

| Order Stage | Standard Timeline | Super Fast Track | What's Happening |
|-------------|-------------------|------------------|------------------|
| Verification | 1-2 hours | 30 minutes | Payment processing, initial checks |
| Design Review | 24-48 hours | 12-24 hours | Image optimization, design preparation |
| Production | 2-3 business days | 1 business day | Printing, coating, cutting, QC |
| Dispatch | 1 business day | Same day | Packaging, shipping handover |
| Shipping | Varies by method | Varies by method | Carrier transit time to destination |

## Order Status Definitions

| Status | Definition | Next Step | Customer Action |
|--------|------------|-----------|-----------------|
| **Pending** | Order received but not yet processed | Moves to Processing | None required |
| **Processing** | In design review stage | Moves to Production | Check email for design questions |
| **In Production** | Cards being printed and finished | Moves to Dispatched | None required |
| **Dispatched** | Order shipped to delivery address | Moves to Delivered | Track package with provided number |
| **Delivered** | Order received at destination | Order complete | Enjoy your cards! |
| **On Hold** | Issue requiring attention | Varies | Check email for required action |

## Order Modifications Window

If you need to make changes to your order:

- **Within 2 hours of ordering**: Most changes possible (design, shipping, quantity)
- **Before design review (up to 24 hours)**: Limited changes possible (contact support)
- **During design review**: Only minor text corrections possible
- **After production begins**: No changes can be made

For details on how to request changes, see our [How to Change Your Order After Placement](how-to-change-order-after-placed) guide.

## Production Quality Standards

Every order goes through our comprehensive quality control process:

1. **Design QC**: Checking for proper alignment, text accuracy, and image quality
2. **Print QC**: Verifying color accuracy, print clarity, and finish quality
3. **Final QC**: Inspecting the finished product for any defects before packaging

## Rush Orders & Priority Processing

Need your cards faster? We offer several expedited options:

- **Super Fast Track**: Priority processing through all production stages
- **Same-Day Design**: Guaranteed design review within hours of ordering
- **Express Production**: Reduced production time for urgent orders

See our [Super Fast Track](what-is-super-fast-track) article for more information.

## Custom Orders and Special Requests

For custom orders or special requests:
1. Contact our support team before placing your order
2. Provide details of your requirements
3. We'll assess feasibility and provide a quote if applicable
4. Custom orders may have longer processing times

## Order Status Notifications

You'll receive email notifications at these key stages:
- Order confirmation (immediately after purchase)
- Design approval or questions (if applicable)
- Production start
- Shipping confirmation with tracking information
- Delivery confirmation (where available)

## Contact Support About Your Order

If you have any questions about your order status or the ordering process:
- **Email**: support@matchmint.com
- **Subject**: "Order Status - #[Your Order Number]"
- **Include**: Your order number and specific question
- **Response Time**: Within 24 hours

Order Processing Timeline | From Submission to Delivery


# What is Super Fast Track?

## Super Fast Track: Priority Production for Urgent Orders

Super Fast Track is our premium expedited production service designed for customers who need their custom sports cards produced as quickly as possible.

## How Super Fast Track Works

When you select Super Fast Track during checkout, your order receives:

1. **Priority status** in our production queue
2. **Same-day processing** (for orders placed before 1pm GMT/BST)
3. **Expedited production** with dedicated design staff
4. **Faster quality control** without compromising on standards

## Production Timeframes Comparison

| Service Level | Standard Production | With Super Fast Track |
|---------------|---------------------|------------------------|
| Design & Production | 3-5 business days | 1-2 business days |

## What's Included in Super Fast Track

### What Super Fast Track Includes:
- Expedited design and production process
- Priority handling by our production team
- Faster quality control and packaging
- Dedicated staff assignment to your order
- Priority customer service support

### What Super Fast Track Does NOT Include:
- Expedited shipping (shipping times depend on your chosen delivery method)
- Weekend or holiday production (business days only)
- Design proofs or additional revision cycles
- Rush customs processing for international orders

## When to Choose Super Fast Track

Super Fast Track is ideal for:

- **Gift emergencies**: When you need a last-minute gift
- **Special events**: When a celebration or presentation is approaching
- **Time-sensitive occasions**: Birthdays, graduations, or retirements
- **Replacement orders**: When you need a replacement quickly
- **Tournament deadlines**: When cards are needed for an upcoming event

## Cost of Super Fast Track

The Super Fast Track service is available for an additional fee, which varies based on your order size and complexity. The exact cost will be displayed during checkout when you select this option.

## Maximizing Delivery Speed

For the fastest possible delivery, we recommend combining Super Fast Track production with our express shipping options. This ensures both quick production and quick delivery.

### Recommended Combination:
1. Select Super Fast Track at checkout
2. Choose Priority or Express shipping
3. Place your order before 1pm GMT/BST for same-day processing
4. Ensure all design elements are complete and accurate to avoid delays

## Limitations and Availability

- Super Fast Track is subject to production capacity
- During extremely busy periods, Super Fast Track may be limited or unavailable
- Complex custom designs may require additional time even with Super Fast Track
- Some specialty products may not be eligible for Super Fast Track

## Contact Support

If you have any questions about whether Super Fast Track is right for your order:

- **Email**: support@matchmint.com
- **Subject**: "Super Fast Track Inquiry"
- Include details about your order needs and timeline requirements

Our customer service team will help you determine the best production and shipping options for your specific situation.

What is Super Fast Track? | Expedited Production Service


# What images should I use for my order? Soccer/Football Photo Guide

Choosing the right image for your custom sports card is crucial for creating a professional, authentic-looking result. Follow these guidelines to ensure your card looks its best:

## Ideal Image Characteristics

### Image Quality
- **High resolution**: At least 1000px in height/width
- **Clear and sharp**: Avoid blurry or pixelated images
- **Good lighting**: Well-lit photos show more detail

### Subject Positioning
- **Full body or waist-up shots**: These work best for sports cards
- **Subject facing forward or at a slight angle**: Similar to professional sports cards
- **Player in action**: Action shots in a football/soccer context look most authentic

### Background
- **Simple backgrounds**: These are easier to work with
- **Contrasting background**: Your subject should stand out clearly
- **Sports context**: On the pitch, in a stadium, or in team gear

## Examples of Good Images

1. **Professional match photos**: Players in action during a match
2. **Team photos**: Official team photos with players in uniform
3. **Training session photos**: Clear shots of players in training gear
4. **Amateur match photos**: As long as they're clear and well-lit

## Images to Avoid

- ❌ **Low resolution/small images**: These will look pixelated when enlarged
- ❌ **Group photos where the subject is small**: We'll need to crop significantly
- ❌ **Heavy filters or effects**: These reduce image quality
- ❌ **Screenshots from social media**: These are typically compressed and low quality
- ❌ **Images with text overlays**: These interfere with the card design

## Tips for Taking Your Own Photos

If you're taking photos specifically for your custom card:

1. **Use natural light**: Shoot outdoors or near windows for best lighting
2. **Use a plain background**: A solid color wall or sports field works well
3. **Wear appropriate attire**: Sports kit or training gear looks most authentic
4. **Capture action poses**: Dribbling, shooting, or celebrating goals
5. **Take multiple shots**: This gives us options to choose from

## Image Editing

Don't worry about editing your images yourself. Our design team will:

- Remove backgrounds when necessary
- Adjust colors and lighting
- Crop and position your image perfectly on the card

## Still Unsure?

If you're not sure if your image will work, you can:

1. Email it to our support team before ordering
2. Include multiple image options with your order
3. Note any specific preferences in the order comments

Remember, the better your starting image, the better your final card will look!

What images should I use for my order? Soccer/Football Photo Guide

Learn about our order processing times and requirements.

Order Processing


# Bulk Ordering Guide

Ordering multiple custom sports cards for your team, club, event, or organization is easy with our bulk ordering process. Follow this guide to streamline your bulk order and save on your purchase.

## Benefits of Bulk Orders

- **Volume discounts**: Save more when ordering larger quantities
- **Consistent design**: Ensure all cards have a cohesive look
- **Simplified process**: One order for multiple recipients
- **Dedicated support**: Get personalized assistance for large orders
- **Priority production**: Bulk orders receive specialized handling

## How to Place a Bulk Order

### Option 1: Standard Bulk Order (5-20 Cards)

For smaller bulk orders, you can use our standard ordering process:

1. Visit our website and select the card type you want
2. Choose the quantity you need
3. For each card, provide the required customization details
4. Upload all necessary images
5. Complete checkout as normal

### Option 2: Large Bulk Order (20+ Cards)

For larger orders, we recommend our streamlined bulk order process:

1. **Contact us first**: Email bulk@matchmint.com with your requirements
2. **Complete our bulk order template**: We'll send you a spreadsheet to fill in all player details
3. **Send images**: Provide all player images in a single folder (via Google Drive, Dropbox, etc.)
4. **Review your quote**: We'll provide pricing including any applicable bulk discounts
5. **Approve and pay**: Once you're satisfied, we'll send a payment link
6. **Production begins**: We'll create all cards according to your specifications

## Bulk Order Template

Our bulk order template includes fields for:

- Player names
- Numbers
- Positions
- Ratings
- Card types
- Special requests
- Image file names (to match with your provided images)

## Bulk Order Discounts

We offer tiered discounts based on order quantity:

| Quantity | Discount | Example Savings* |
|----------|----------|------------------|
| 5-9 cards | 5% off | Save up to $22 |
| 10-19 cards | 10% off | Save up to $95 |
| 20-49 cards | 15% off | Save up to $367 |
| 50+ cards | 20% off | Save $500+ |

*Based on standard card pricing. Actual savings will vary based on card types selected.

For orders of 100+ cards, please contact us for custom pricing.

## Team/Club Package Options

We offer special packages for teams and clubs:

| Package | What's Included | Best For |
|---------|-----------------|----------|
| **Standard Team Package** | Cards for all players with consistent design | Youth teams, amateur clubs |
| **Premium Team Package** | Cards for players plus coach and staff cards | School teams, semi-pro clubs |
| **Elite Team Package** | Player cards, staff cards, and a custom team card | Professional teams, commemorative events |

## Bulk Order Timeline

| Order Size | Processing Time | Production Time | Total Time* |
|------------|----------------|-----------------|-------------|
| 5-19 cards | 1-2 days | 3-5 days | 4-7 days |
| 20-49 cards | 2-3 days | 5-7 days | 7-10 days |
| 50+ cards | 3-5 days | 7-10 days | 10-15 days |

*Not including shipping time, which varies by location and selected shipping method.

## Image Requirements for Bulk Orders

To ensure smooth processing of your bulk order:

1. **Consistent image format**: Provide all images in the same format (preferably JPG or PNG)
2. **High resolution**: Minimum 1000px in height/width
3. **Clear file naming**: Name each image file to match the corresponding player
4. **Similar composition**: Try to maintain similar poses and backgrounds
5. **Organized delivery**: Provide images in a single ZIP file or shared folder

## Bulk Order FAQs

### How long do bulk orders take?
Production time depends on quantity but typically ranges from 5-14 business days.

### Can we have different card designs in one bulk order?
Yes, you can mix and match card types and designs within your bulk order.

### Do you offer design services for bulk orders?
Yes, we can create custom designs for your team or organization.

### Can we get a sample before ordering in bulk?
Yes, we recommend ordering a single sample card before placing a large order.

### Is there a minimum quantity for bulk orders?
We consider 5 or more cards a bulk order eligible for our bulk process.

### Do you offer rush processing for bulk orders?
Yes, expedited production is available for an additional fee.

## Special Use Cases

### Team Trading Cards
Perfect for sports teams wanting to create professional trading cards for players.

### Event Commemoratives
Create custom cards for tournaments, championships, or special events.

### Fundraising
Custom cards make excellent fundraising items for clubs and organizations.

### Corporate Teams
Recognize employees or team members with personalized cards.

## Contact for Bulk Orders

For any questions about bulk ordering or to start the process:

- **Email**: bulk@matchmint.com
- **Subject**: "Bulk Order Inquiry - [Your Team/Organization Name]"
- **Phone**: Call our bulk order specialists at (555) 123-4567

Our bulk order specialists will guide you through the entire process to ensure your order is handled efficiently and meets all your requirements.

Bulk Ordering Guide | Team & Group Orders Made Easy


# Missing Items from Your Order? Resolution Guide

If you've received your MatchMint order and noticed that some items are missing, we understand this can be frustrating. We're here to help resolve this issue quickly and ensure you receive all the items you ordered.

## Verify Your Order Contents

First, please check your order confirmation email to confirm what should have been included:

1. Locate your order confirmation email from support@matchmint.com
2. Check the "Order Details" section for a complete list of items
3. Compare this with the items you received
4. Check all packaging materials thoroughly (small items might be inside packaging)
5. Look for packing slips that list the contents of each package

## Common Missing Item Scenarios

Several situations might result in incomplete orders:

1. **Split shipments**: Large orders may ship in multiple packages
2. **Packaging errors**: Items may have been left out during packing
3. **Lost during shipping**: Items may have been separated during transit
4. **Hidden items**: Small items might be inside packaging materials
5. **Partial fulfillment**: Some items might be shipping separately due to availability

## How to Report Missing Items

If you confirm that items are missing from your order, please contact us promptly:

1. **Take inventory**: Make a list of exactly what items you received vs. what's missing
2. **Take photos**: Photograph the items you did receive and the packaging
3. **Email us**: Send an email to support@matchmint.com
4. **Subject line**: "Incomplete Order - Order #[Your Order Number]"
5. **Include in your email**:
   - Your order number
   - List of items received
   - List of items missing
   - Photos of the items you received
   - Any tracking information you have

## Our Resolution Process

Once we receive your report, our customer service team will:

1. Review your order details to confirm what should have been included
2. Check if your order was split into multiple shipments
3. Contact you within 1-2 business days with our findings
4. Process a replacement order for missing items or issue a partial refund
5. Provide you with tracking information for your replacement items (if applicable)

## Check for Multiple Packages

Before contacting us, please:

1. Check your email for multiple shipping notifications
2. Look for "Package 1 of 2" (or similar) notations on your shipping label
3. Check with others in your household who might have received packages
4. Contact your local post office or delivery service to check for held packages
5. Check your account order history for multiple tracking numbers

## Resolution Options & Timeframes

We offer several options to resolve incomplete order issues:

| Resolution Option | Processing Time | Shipping Time | Best For |
|-------------------|----------------|--------------|----------|
| Ship Missing Items | 1-3 business days | Varies by location | Most situations |
| Partial Refund | 3-5 business days | N/A | When items no longer needed |
| Full Replacement | 3-5 business days | Varies by location | When consistency matters |

### Option 1: Ship Missing Items
We'll produce and ship just the missing items as quickly as possible.
- Priority production status
- Expedited shipping at our expense
- Regular updates on production status

### Option 2: Partial Refund
If you prefer not to wait for the missing items, we can issue a refund for those specific items.
- Processed to original payment method
- Includes proportional shipping costs
- No need to return received items

### Option 3: Full Replacement
In some cases, we may offer to replace the entire order if there are concerns about consistency.
- Complete new production of all items
- Return shipping label provided for original items
- Expedited production and shipping

## Preventing Future Incomplete Orders

To help ensure complete orders in the future:

1. **Consolidate orders**: Place all items in a single order when possible
2. **Add order notes**: Mention if items must ship together
3. **Choose tracked shipping**: Select shipping methods with full tracking
4. **Provide delivery instructions**: Note safe delivery locations
5. **Update contact information**: Ensure phone/email are current for delivery notifications

## Our Incomplete Order Guarantee

At MatchMint, we take full responsibility for ensuring you receive your complete order:

- **No-hassle resolution**: We'll take your word about missing items
- **Priority handling**: Incomplete order reports receive expedited attention
- **Expedited replacement**: Missing items receive rush production status
- **Shipping upgrade**: Replacements ship via expedited methods at our expense

## Contact Support

If you have any questions about this process or need assistance:

- **Email**: support@matchmint.com
- **Subject**: "Incomplete Order - #[Your Order Number]"
- **Response Time**: Within 24 hours

We're committed to making this right and ensuring you're fully satisfied with your complete order.

Missing Items from Your Order? | Incomplete Order Resolution Guide


# Order Not Shipped Yet? Shipping Status Guide

If you're waiting for your MatchMint order to ship and are concerned about delays, this guide will help you understand our shipping process, timeframes, and what to do if your order seems delayed.

## Understanding Our Processing Timeline

Before an order ships, it goes through several stages:

1. **Order Confirmation** (Immediate)
   - You receive an email confirming your order was placed successfully

2. **Design & Production** (3-5 business days)
   - Your custom sports card is designed and produced
   - This may take longer during busy periods

3. **Quality Control** (1 business day)
   - Each card is inspected to ensure it meets our standards

4. **Packaging & Shipping** (1 business day)
   - Your order is carefully packaged and handed to our shipping partner
   - You receive a shipping confirmation email with tracking information

## Expected Processing Timeframes

| Order Type | Standard Processing | Super Fast Track |
|------------|---------------------|-----------------|
| Standard Orders | 5-7 business days | 2-3 business days |
| Complex Custom Orders | 7-10 business days | 3-5 business days |
| Team Sets | 8-12 business days | 4-6 business days |

> **Note:** Business days do not include weekends or holidays.

## How to Check Your Order Status

### 1. Check Your Email
- Look for order confirmation and shipping notification emails
- Check your spam/junk folder if you don't see these emails

### 2. Check Your Account (If Registered)
- Log in to your MatchMint account
- Navigate to "Order History" or "My Orders"
- Click on your specific order to view its current status

### 3. Contact Customer Service
If your order hasn't shipped within the expected timeframe:

- **Email**: support@matchmint.com
- **Subject**: "Shipping Status Inquiry - [Your Order Number]"
- **Include**: Your order number and the date you placed your order

## Understanding Order Status Terms

| Status | What It Means |
|--------|--------------|
| Order Received | We've received your order and payment |
| Processing | Your order is in the design/production queue |
| In Production | Your cards are actively being created |
| Quality Control | Your cards are being inspected |
| Preparing to Ship | Your order is being packaged |
| Shipped | Your order has been handed to the carrier |

## Common Reasons for Shipping Delays

Several factors can affect shipping timelines:

### Production Delays
- High order volume during peak seasons
- Complex customization requests
- Image quality issues requiring resolution
- Supply chain disruptions

### Shipping Carrier Delays
- Weather conditions
- Holidays
- Service disruptions
- Regional capacity limitations

### Address Issues
- Incomplete or incorrect shipping information
- Undeliverable addresses
- Missing apartment/unit numbers

## What We'll Do If Your Order Is Delayed

If we identify a delay with your order, we will:

1. Notify you via email about the delay
2. Provide an updated estimated shipping date
3. Offer options such as:
   - Continuing to wait for the order
   - Expediting production at no additional cost
   - Cancellation and refund (if production hasn't started)

## Expediting a Delayed Order

If your order is time-sensitive and appears to be delayed:

1. Contact our customer service team immediately
2. Explain your deadline requirements
3. We'll assess if expedited processing is possible
4. If available, we may offer expedited shipping options

## Preventing Future Shipping Delays

To help ensure your future orders ship promptly:

- Place orders well in advance of when you need them
- Provide high-quality images that meet our requirements
- Double-check your shipping address for accuracy
- Consider adding Super Fast Track to time-sensitive orders

## Our Shipping Guarantee

We understand how important your custom sports cards are to you, and we're committed to producing and shipping them as quickly as possible while maintaining our quality standards. If there's a delay with your order, we'll work with you to find the best solution.

If you have any concerns about your order status, please don't hesitate to reach out to our customer service team.

Order Not Shipped Yet? | Shipping Status Guide


# What to Do When Your Order Arrives Damaged

We take great care in packaging our custom sports cards to ensure they arrive in perfect condition. However, we understand that shipping damages can occasionally occur. If your order has arrived damaged, we're here to help resolve the issue quickly.

## Step-by-Step Damage Resolution Process

### 1. Document the Damage

As soon as you notice damage to your order:

- Take clear photos of the damaged packaging
- Take clear photos of the damaged items
- Keep all packaging materials and damaged items
- Note any visible damage to the shipping box

These photos will help us assess the damage and process your claim more efficiently.

### 2. Contact Our Support Team

Contact us within **7 days** of receiving your damaged order:

- **Email**: support@matchmint.com
- **Subject Line**: "Damaged Order - [Your Order Number]"
- **Include in your email**:
  - Your order number
  - Description of the damage
  - Photos of the damaged items and packaging
  - Your preferred resolution (replacement or refund)

### 3. Our Resolution Process

Once we receive your damage report, our customer service team will:

1. Review your submitted information and photos (within 1-2 business days)
2. Confirm the damage is eligible for replacement/refund
3. Process your replacement order or refund
4. Provide you with tracking information for your replacement (if applicable)

## Types of Damage We Cover

We cover damage that occurs during shipping, including:

- Bent or creased cards
- Water damage
- Torn or ripped cards
- Scratched or scuffed surfaces
- Damaged corners or edges
- Printing errors not visible in digital proofs

## Replacement vs. Refund Options

In most cases, we offer:

- **Full replacement**: We'll reprint and ship your damaged items at no cost
- **Partial replacement**: If only some items were damaged
- **Refund**: In cases where a replacement isn't possible or preferred

## Timeframe for Resolution

| Resolution Step | Estimated Time |
|-----------------|----------------|
| Initial response | 24 hours |
| Review process | 1-2 business days |
| Replacement production | 1-3 business days |
| Shipping | Depends on location |

For urgent replacements, we offer expedited processing at no additional cost for damaged order replacements.

## Do You Need to Return Damaged Items?

In most cases, you will **not** need to return damaged items. However:

- We may request return of damaged items in certain situations
- If requested, we'll provide a prepaid return shipping label
- Returns must be sent back within 14 days of receiving the return label

## Prevention Tips for Future Orders

To minimize the risk of shipping damage:

- Consider premium shipping options for valuable orders
- Add shipping insurance during checkout for high-value orders
- Provide accurate delivery instructions for safe placement
- Request special packaging for delicate or high-value orders

## Our Damage Protection Guarantee

At MatchMint, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Our Damage Protection Guarantee ensures:

- Fair assessment of all damage claims
- No-hassle replacements for shipping damage
- Expedited processing for replacement orders
- Clear communication throughout the resolution process

## Contact Support

If you have any questions about our damage claim process:

- **Email**: support@matchmint.com
- **Subject**: "Damage Claim Question"
- **Response Time**: Within 24 hours

We're committed to making this process as smooth as possible and ensuring you receive perfect products.

What to Do When Your Order Arrives Damaged | Resolution Guide


# How to Change Your Order After Placement

We understand that sometimes you may need to make changes to your order after it's been placed. Here's how you can request modifications to your MatchMint order:

## Order Modification Timeframes

**Important:** The ability to make changes depends on how far along your order is in our production process. Once an order enters production, some changes may no longer be possible.

| Order Status | Change Flexibility | Response Time |
|--------------|-------------------|---------------|
| Just Placed (0-2 hours) | Very High | Immediate |
| Processing (not in production) | High | Within 24 hours |
| In Production | Limited | Within 24 hours |
| Completed/Shipped | Very Limited | Within 24 hours |

## Types of Changes You Can Request

### Before Production Begins
If your order hasn't entered production yet, we can typically accommodate these changes:

- Player name, number, or position
- Card design or card type
- Image replacement
- Shipping address updates
- Adding or removing items from your order
- Cancellation (full refund available)

### During Production
Once production has started but isn't complete, we may be able to make limited changes:

- Shipping address updates
- Shipping method changes (may incur additional fees)
- Limited design changes (case-by-case basis)

### After Production is Complete
Once your order has been produced, changes are very limited:

- Shipping address updates (if not yet dispatched)
- Shipping method upgrades (additional fees apply)

## How to Request Changes

To request changes to your order, please follow these steps:

1. **Contact us immediately**
   - Email: support@matchmint.com
   - Subject line: "Order Change Request - [Your Order Number]"

2. **Provide essential information**
   - Your full name
   - Order number
   - Detailed description of the requested changes
   - Reason for the change (helps us prioritize urgent requests)

3. **Wait for confirmation**
   - Our team will review your request and confirm if the changes can be made
   - We'll inform you of any potential delays or additional costs
   - You'll need to approve any additional costs before we proceed

## Change Request Examples

Here are examples of common change requests and how to format them:

### Design Change Example
```
Subject: Order Change Request - #MM12345
Name: John Smith
Change Needed: Please change the player name from "Smith" to "Smithson"
Reason: Spelling correction
```

### Shipping Address Change Example
```
Subject: Order Change Request - #MM12345
Name: John Smith
Change Needed: Update shipping address
Old Address: 123 Main St, Anytown, CA 12345
New Address: 456 Oak Ave, Newtown, CA 67890
Reason: Moving to new location
```

## Potential Additional Costs

Some changes may incur additional costs:

| Change Type | Potential Fee |
|-------------|---------------|
| Shipping method upgrades | Difference in shipping costs |
| Address changes after label creation | $5-15 depending on carrier |
| Significant design changes | $10-25 depending on complexity |
| Rush processing | $15-30 depending on timeline |

## Order Cancellations

If you need to cancel your order:

- **Full refund**: Available if the order hasn't entered production
- **Partial refund**: May be available if production has started but isn't complete
- **No refund**: Once an order has been completed and shipped

To request cancellation, email support@matchmint.com with subject line "Order Cancellation - [Your Order Number]" and include your reason for cancellation.

## Expediting Changed Orders

If your change request delays your order and you need it quickly:

1. Request our Super Fast Track service when making your change request
2. Additional fees will apply for expedited processing
3. We'll prioritize your modified order to minimize delays

## Order Change Policy

- All change requests are subject to review and may be declined if they cannot be accommodated
- We cannot guarantee that all change requests will be fulfilled, especially for orders already in production
- Multiple change requests for the same order may result in significant delays
- Change requests submitted after 2 PM may not be processed until the next business day

We strive to be as accommodating as possible with change requests while maintaining our production efficiency and quality standards. Please contact us as soon as you know you need a change to give us the best chance of fulfilling your request.

How to Change Your Order After Placement | Modification Guide


# Received Wrong Cards? Resolution Guide

If you've opened your MatchMint package and discovered that you received incorrect cards, we sincerely apologize for this error. We understand how disappointing this can be, especially if you were looking forward to your custom sports cards for a special occasion. We're committed to resolving this issue as quickly as possible.

## Types of "Wrong Card" Issues

There are several ways an order might be incorrect:

1. **Wrong player/person**: The cards feature someone other than who you ordered
2. **Wrong design**: You received a different card design than what you selected
3. **Wrong details**: Incorrect name, number, position, or stats on your cards
4. **Wrong team**: Incorrect team logo or colors
5. **Mixed-up order**: You received someone else's order entirely

## Immediate Steps to Take

### 1. Document the Error

- Take clear photos of the cards you received
- Take a screenshot of your order confirmation showing what you should have received
- Keep all packaging and incorrect items
- Note any order numbers printed on the packing slip

### 2. Contact Our Support Team

Contact us as soon as possible:

- **Email**: support@matchmint.com
- **Subject Line**: "Wrong Cards Received - Order #[Your Order Number]"
- **Include in your email**:
  - Your order number
  - Description of what's incorrect about your order
  - Photos of the cards you received
  - Screenshots of your order confirmation
  - Your preferred resolution (replacement or refund)

## Our Resolution Process

Once we receive your report, our customer service team will:

1. Review your order details and the photos you've provided (within 1 business day)
2. Confirm the discrepancy between what you ordered and what you received
3. Process a priority replacement order or refund based on your preference
4. Provide you with tracking information for your replacement

## Resolution Options

We offer several options to resolve incorrect order issues:

### Option 1: Priority Replacement
We'll produce and ship the correct cards as quickly as possible at no cost to you.
- Production time: 1-2 business days
- Shipping: Expedited at our expense
- Status updates: Provided at each stage

### Option 2: Full Refund
If you prefer not to wait for a replacement, we can issue a full refund.
- Processing time: 3-5 business days
- Refund method: Original payment method
- No return required in most cases

### Option 3: Partial Replacement
If only some cards in a multi-card order were incorrect, we can replace just those items.
- Targeted replacement of only incorrect items
- Original correct items are kept by you
- Expedited production for replacements

## Timeframe for Resolution

| Resolution Step | Estimated Time |
|-----------------|----------------|
| Initial response | 24 hours |
| Verification process | 1-2 business days |
| Replacement production | 1-2 business days |
| Shipping | Depends on location |
| Refund processing | 3-5 business days |

## Return Process

In most cases, we won't require you to return the incorrect items. However, in certain situations (such as receiving another customer's order), we may ask you to return them:

1. We'll send you a prepaid return shipping label via email
2. Package the cards securely in their original packaging
3. Attach the return shipping label
4. Drop off the package at the designated shipping carrier
5. Provide the tracking number when available

## Our Wrong Order Guarantee

We stand behind our products and take full responsibility for any errors in order fulfillment:

- **No-cost resolution**: All replacement costs are covered by us
- **Priority handling**: Wrong order reports receive expedited attention
- **Expedited production**: All replacements receive rush production status
- **Shipping upgrade**: Replacements ship via expedited methods at our expense
- **Compensation**: For significant inconvenience, we may offer store credit or discounts on future orders

## Prevention for Future Orders

To help prevent similar issues in the future:

1. Double-check all details during checkout
2. Review order confirmation emails carefully
3. Consider adding order notes with any specific concerns
4. Save a screenshot of your customization selections

## Contact Support

If you have any questions about this process or need assistance:

- **Email**: support@matchmint.com
- **Subject**: "Wrong Order Resolution - #[Your Order Number]"
- **Response Time**: Priority handling within 24 hours

We're committed to making this right and ensuring you receive exactly what you ordered.

Received Wrong Cards? | Resolution Guide for Incorrect Orders


# Received Wrong Size Cards? Resolution Guide

If you've received your MatchMint cards in a size different from what you ordered, we understand this can be disappointing. We're committed to resolving this issue quickly and ensuring you receive exactly what you ordered.

## Verify Your Order Details

First, please check your order confirmation email to confirm the size you originally selected:

1. Look for your order confirmation email from support@matchmint.com
2. Check the "Order Details" section for the size specification
3. Compare this with the size of the cards you received
4. Measure your cards with a ruler to confirm dimensions

## Standard Size Options

For reference, our standard size options are:

| Size Name | Dimensions (inches) | Dimensions (mm) | Common Use |
|-----------|---------------------|----------------|------------|
| Standard | 2.5" x 3.5" | 63.5mm x 89mm | Trading card size |
| Medium | 4" x 6" | 101.6mm x 152.4mm | Postcard size |
| Large | 5" x 7" | 127mm x 177.8mm | Photo frame size |
| Extra Large | 8" x 10" | 203.2mm x 254mm | Display size |

## How to Measure Your Cards

To accurately measure your cards:

1. Place the card on a flat surface
2. Use a ruler or measuring tape
3. Measure the width (shorter dimension)
4. Measure the height (longer dimension)
5. Record measurements in inches or millimeters

## How to Report a Size Discrepancy

If you confirm that you received the wrong size, please contact us immediately:

1. **Take photos**: Photograph the cards you received next to a ruler or measuring tape
2. **Email us**: Send an email to support@matchmint.com
3. **Subject line**: "Wrong Size Received - Order #[Your Order Number]"
4. **Include in your email**:
   - Your order number
   - The size you ordered
   - The size you received (with measurements)
   - Photos showing the size discrepancy
   - Your preferred resolution (replacement or refund)

## Our Resolution Process

Once we receive your report, our customer service team will:

1. Review your order details to confirm the size discrepancy
2. Contact you within 1-2 business days with a resolution plan
3. Process a replacement order or refund based on your preference
4. Provide you with tracking information for your replacement (if applicable)

## Resolution Options & Timeframes

We offer several options to resolve size discrepancies:

| Resolution Option | Processing Time | Shipping Time | Return Required? |
|-------------------|----------------|--------------|-----------------|
| Full Replacement | 1-3 business days | Varies by location | Sometimes |
| Partial Refund | 3-5 business days | N/A | No |
| Full Refund | 3-5 business days | N/A | Usually |

### Option 1: Full Replacement
We'll produce and ship new cards in the correct size at no cost to you.
- Priority production status
- Expedited shipping at our expense
- Regular updates on production status

### Option 2: Partial Refund
If you're satisfied with the size received but want compensation for the difference, we can offer a partial refund.
- Processed to original payment method
- Amount based on price difference between sizes
- No return required

### Option 3: Full Refund
If you prefer not to keep the incorrectly sized cards, we can issue a full refund.
- Processed to original payment method
- Includes all shipping costs
- Return shipping label provided at our expense

## Return Process

In some cases, we may ask you to return the incorrect items:

1. We'll send you a prepaid return shipping label via email
2. Package the cards securely in their original packaging if possible
3. Attach the return shipping label
4. Drop off the package at the designated shipping carrier
5. Provide the tracking number when available

## Size Comparison Guide

If you're unsure about the size you received compared to what you ordered, here's a quick reference:

- **Standard size** is similar to a standard playing card or baseball card
- **Medium size** is similar to a standard postcard
- **Large size** is similar to a standard photograph
- **Extra Large size** is similar to a small poster

## Our Size Guarantee

At MatchMint, we stand behind the accuracy of our products:

- **No-hassle resolution**: We'll take your word about size discrepancies when supported by photos
- **Priority handling**: Size discrepancy reports receive expedited attention
- **Expedited replacement**: Incorrect size replacements receive rush production status
- **Shipping upgrade**: Replacements ship via expedited methods at our expense

## Contact Support

If you have any questions about this process or need assistance:

- **Email**: support@matchmint.com
- **Subject**: "Size Discrepancy - Order #[Your Order Number]"
- **Response Time**: Within 24 hours

We're committed to making this right and ensuring you receive your cards in exactly the size you ordered.

Received Wrong Size Cards? | Size Discrepancy Resolution Guide

Information about managing your orders, changes, and issues.

Orders


# Klarna Payment Guide

## What is Klarna?

Klarna is a flexible payment service that allows you to pay for your MatchMint purchases in installments rather than paying the full amount upfront. This "buy now, pay later" option gives you more flexibility in managing your budget while still getting your custom sports cards right away.

## Klarna Payment Options

When using Klarna at MatchMint, you typically have these payment options:

### Pay in 3 or 4
- Split your purchase into 3 or 4 equal payments
- First payment due at time of purchase
- Remaining payments automatically charged every 2 weeks
- No interest or fees when you pay on time

### Pay in 30 days
- Get your order now and pay within 30 days
- No upfront payment required
- No interest or fees when you pay on time

### Financing (Monthly Installments)
- Spread the cost over 6-36 months
- Fixed monthly payments
- Interest rates vary based on your credit profile

> **Note:** Available Klarna options may vary based on your location, order value, and account standing with Klarna.

## How to Use Klarna at Checkout

1. Add items to your cart and proceed to checkout
2. Select "Klarna" as your payment method
3. You'll be redirected to Klarna or prompted to enter your Klarna details
4. For new Klarna users: Complete a quick application
5. For existing Klarna users: Log in to your account
6. Review and confirm your payment plan
7. Complete your purchase and return to MatchMint

## Eligibility Requirements

To use Klarna, you generally need to meet these requirements:

- Be at least 18 years old (19+ in Alabama and Nebraska, 21+ in Mississippi)
- Have a valid phone number and email address
- Have a valid debit or credit card
- Be a resident of a country where Klarna operates
- Pass Klarna's credit and fraud checks

## Managing Your Klarna Payments

After your purchase:

1. You'll receive payment instructions from Klarna via email
2. Download the Klarna app or visit their website to manage payments
3. Set up payment reminders to avoid missing due dates
4. Make payments using your preferred payment method in the Klarna app

## Payment Schedule Examples

| Purchase Amount | Pay in 4 | Pay in 30 Days | 6-Month Financing* |
|----------------|----------|---------------|-------------------|
| $100 | 4 payments of $25 | $100 after 30 days | ~$17.50/month |
| $200 | 4 payments of $50 | $200 after 30 days | ~$35.00/month |
| $500 | 4 payments of $125 | $500 after 30 days | ~$87.50/month |

*Financing example assumes 0% APR promotional rate. Actual rates and payments may vary based on credit approval.

## Returns and Refunds with Klarna

If you need to return items purchased using Klarna:

1. Initiate your return through MatchMint's standard return process
2. Once we process your return, we'll notify Klarna
3. Klarna will adjust your payment schedule or issue a refund
4. For partial returns, your payment amount will be adjusted accordingly

## Frequently Asked Questions

### Will Klarna affect my credit score?
- Initial eligibility checks typically use a soft credit check that doesn't affect your score
- Missing payments may impact your credit score
- Financing options may use a hard credit check

### What happens if I miss a payment?
- Klarna will attempt to collect payment again
- You may be charged late fees depending on your location
- Continued missed payments may affect your credit score and ability to use Klarna in the future

### Can I pay off my balance early?
Yes, you can make early payments or pay your entire balance at any time without penalty through the Klarna app or website.

### Is there a spending limit with Klarna?
Yes, Klarna assigns a spending limit based on various factors including your payment history and the information provided during checkout.

### What if my Klarna payment is declined?
If your Klarna payment is declined, you can:
- Try a different payment method at checkout
- Contact Klarna's customer service for assistance
- Check if you've reached your Klarna spending limit

## Klarna Support Resources

For questions about your Klarna payments or account:
- Visit [Klarna's Help Center](https://www.klarna.com/us/customer-service/)
- Contact Klarna directly through their app or website
- Email Klarna at support@klarna.com

For questions about your MatchMint order paid with Klarna:
- Contact our customer service team at support@matchmint.com
- Include your order number and Klarna payment ID for faster assistance

Klarna Payment Guide | Buy Now, Pay Later Options


# Klarna Payment Guide

## What is Klarna?

Klarna is a flexible payment service that allows you to pay for your MatchMint purchases in installments rather than paying the full amount upfront. This "buy now, pay later" option gives you more flexibility in managing your budget while still getting your custom sports cards right away.

## Klarna Payment Options

When using Klarna at MatchMint, you typically have these payment options:

### Pay in 3 or 4
- Split your purchase into 3 or 4 equal payments
- First payment due at time of purchase
- Remaining payments automatically charged every 2 weeks
- No interest or fees when you pay on time

### Pay in 30 days
- Get your order now and pay within 30 days
- No upfront payment required
- No interest or fees when you pay on time

### Financing (Monthly Installments)
- Spread the cost over 6-36 months
- Fixed monthly payments
- Interest rates vary based on your credit profile

> **Note:** Available Klarna options may vary based on your location, order value, and account standing with Klarna.

## How to Use Klarna at Checkout

1. Add items to your cart and proceed to checkout
2. Select "Klarna" as your payment method
3. You'll be redirected to Klarna or prompted to enter your Klarna details
4. For new Klarna users: Complete a quick application
5. For existing Klarna users: Log in to your account
6. Review and confirm your payment plan
7. Complete your purchase and return to MatchMint

## Eligibility Requirements

To use Klarna, you generally need to meet these requirements:

- Be at least 18 years old (19+ in Alabama and Nebraska, 21+ in Mississippi)
- Have a valid phone number and email address
- Have a valid debit or credit card
- Be a resident of a country where Klarna operates
- Pass Klarna's credit and fraud checks

## Managing Your Klarna Payments

After your purchase:

1. You'll receive payment instructions from Klarna via email
2. Download the Klarna app or visit their website to manage payments
3. Set up payment reminders to avoid missing due dates
4. Make payments using your preferred payment method in the Klarna app

## Payment Schedule Examples

| Purchase Amount | Pay in 4 | Pay in 30 Days | 6-Month Financing* |
|----------------|----------|---------------|-------------------|
| $100 | 4 payments of $25 | $100 after 30 days | ~$17.50/month |
| $200 | 4 payments of $50 | $200 after 30 days | ~$35.00/month |
| $500 | 4 payments of $125 | $500 after 30 days | ~$87.50/month |

*Financing example assumes 0% APR promotional rate. Actual rates and payments may vary based on credit approval.

## Returns and Refunds with Klarna

If you need to return items purchased using Klarna:

1. Initiate your return through MatchMint's standard return process
2. Once we process your return, we'll notify Klarna
3. Klarna will adjust your payment schedule or issue a refund
4. For partial returns, your payment amount will be adjusted accordingly

## Frequently Asked Questions

### Will Klarna affect my credit score?
- Initial eligibility checks typically use a soft credit check that doesn't affect your score
- Missing payments may impact your credit score
- Financing options may use a hard credit check

### What happens if I miss a payment?
- Klarna will attempt to collect payment again
- You may be charged late fees depending on your location
- Continued missed payments may affect your credit score and ability to use Klarna in the future

### Can I pay off my balance early?
Yes, you can make early payments or pay your entire balance at any time without penalty through the Klarna app or website.

### Is there a spending limit with Klarna?
Yes, Klarna assigns a spending limit based on various factors including your payment history and the information provided during checkout.

### What if my Klarna payment is declined?
If your Klarna payment is declined, you can:
- Try a different payment method at checkout
- Contact Klarna's customer service for assistance
- Check if you've reached your Klarna spending limit

## Klarna Support Resources

For questions about your Klarna payments or account:
- Visit [Klarna's Help Center](https://www.klarna.com/us/customer-service/)
- Contact Klarna directly through their app or website
- Email Klarna at support@klarna.com

For questions about your MatchMint order paid with Klarna:
- Contact our customer service team at support@matchmint.com
- Include your order number and Klarna payment ID for faster assistance



# Affiliate Program & Payment Guide

## About Our Affiliate Program

The MatchMint Affiliate Program allows content creators, influencers, and website owners to earn commission by promoting our custom sports cards. As an affiliate, you'll receive a unique referral link to share with your audience, and you'll earn a percentage of sales generated through your link.

## Commission Structure

Our standard commission rates are:

| Sales Volume (Monthly) | Commission Rate |
|------------------------|-----------------|
| 1-10 orders | 10% |
| 11-25 orders | 12% |
| 26-50 orders | 15% |
| 51+ orders | Negotiable |

Special promotional periods may offer increased commission rates, which will be communicated to all active affiliates.

## Qualifying for Commission

For a sale to qualify for commission:

1. The customer must click through your unique affiliate link
2. The purchase must be completed within 30 days of clicking your link
3. The order must be successfully delivered and not returned/refunded
4. The customer must not have previously purchased through another affiliate link

## Payment Methods

We offer several payment methods for affiliate commissions:

- **PayPal** - Most popular option, available worldwide
- **Bank Transfer** - Available in select countries
- **Store Credit** - 10% bonus when choosing this option
- **Cryptocurrency** - Bitcoin or Ethereum (minimum payment threshold applies)

## Payment Schedule

Affiliate payments are processed on the following schedule:

- **Monthly Payments**: For affiliates earning more than £50/$50/€50 per month
- **Quarterly Payments**: For affiliates earning less than £50/$50/€50 per month

Payments are typically processed within the first 10 business days of the month following the earning period.

### Payment Calendar

| Earning Period | Payment Processing (Monthly) | Payment Processing (Quarterly) |
|----------------|------------------------------|--------------------------------|
| January | February 1-10 | - |
| February | March 1-10 | - |
| March | April 1-10 | April 1-10 |
| April | May 1-10 | - |
| May | June 1-10 | - |
| June | July 1-10 | July 1-10 |
| July | August 1-10 | - |
| August | September 1-10 | - |
| September | October 1-10 | October 1-10 |
| October | November 1-10 | - |
| November | December 1-10 | - |
| December | January 1-10 | January 1-10 |

## Payment Thresholds

Minimum payment thresholds apply:

- **PayPal**: £20/$20/€20
- **Bank Transfer**: £50/$50/€50
- **Store Credit**: No minimum
- **Cryptocurrency**: £100/$100/€100

Earnings below these thresholds will roll over to the next payment period until the threshold is reached.

## Tracking Your Earnings

You can track your affiliate performance through our affiliate dashboard:

1. Log in to your affiliate account at affiliate.matchmint.com
2. View real-time statistics on clicks, conversions, and earnings
3. Access detailed reports on customer behavior and popular products
4. Generate custom tracking links for specific campaigns

### Dashboard Features

- **Performance Overview**: See your total earnings, clicks, and conversion rate
- **Sales Reports**: Detailed breakdown of each sale attributed to your links
- **Traffic Analysis**: See which content drives the most conversions
- **Payment History**: Complete record of all payments made to you
- **Marketing Materials**: Access banners, product images, and promotional text

## Tax Information

As an affiliate, you are responsible for reporting and paying taxes on your earnings according to your local tax laws. We may require tax documentation (such as a W-9 form for US affiliates) before processing payments.

For affiliates earning over certain thresholds, we may issue tax forms:
- US affiliates: 1099-MISC for earnings over $600/year
- UK affiliates: Payment statements for all earnings
- EU affiliates: Documentation compliant with local regulations

## Affiliate Program Best Practices

To maximize your earnings:

1. **Create authentic content**: Share your genuine experience with our products
2. **Target the right audience**: Focus on sports enthusiasts, collectors, and gift-givers
3. **Use high-quality images**: Showcase our products in the best light
4. **Track performance**: Use UTM parameters to identify your best-performing content
5. **Promote during peak seasons**: Holidays, major sporting events, and graduation season

## Common Payment Issues

### Delayed Payments
Payments may be delayed if:
- Your payment information is incomplete or incorrect
- You haven't submitted required tax documentation
- There are security concerns with your account

### Missing Commissions
If you believe you're missing commissions:
1. Check that the sale occurred within 30 days of the customer clicking your link
2. Verify that the order wasn't returned or refunded
3. Contact our affiliate support team with the order details

## Becoming an Affiliate

To join our affiliate program:
1. Visit affiliate.matchmint.com
2. Complete the application form
3. Agree to our affiliate terms and conditions
4. Wait for approval (typically 1-3 business days)

## Contact Affiliate Support

For questions about affiliate payments or our program:
- **Email**: affiliates@matchmint.com
- **Subject**: "Affiliate Payment Question"
- **Response Time**: Within 1-2 business days

Our affiliate management team is dedicated to helping you succeed as a MatchMint partner.

Affiliate Program & Payment Guide | MatchMint Partners


# Clearpay/Afterpay Payment Guide

## What is Clearpay?

Clearpay (known as Afterpay in some regions) is a "buy now, pay later" service that allows you to split your MatchMint purchase into four equal installments, paid over six weeks, with no interest or additional fees when you pay on time. This payment option gives you the flexibility to get your custom sports cards immediately while spreading the cost over time.

> **Note:** Clearpay is called Afterpay in the United States, Australia, and New Zealand. The service works the same way regardless of the name.

## How Clearpay Works

When you choose Clearpay at checkout, here's what happens:

1. **First payment**: Pay 25% of the total purchase amount upfront
2. **Remaining payments**: Three more equal payments of 25% each, automatically charged every two weeks
3. **Complete payment**: Your order is fully paid after six weeks

### Payment Schedule Example

| Purchase Total | Today | In 2 Weeks | In 4 Weeks | In 6 Weeks |
|----------------|-------|------------|------------|------------|
| £100 | £25 | £25 | £25 | £25 |
| £200 | £50 | £50 | £50 | £50 |
| £400 | £100 | £100 | £100 | £100 |

## How to Use Clearpay at Checkout

1. Add items to your cart and proceed to checkout
2. Select "Clearpay" or "Afterpay" as your payment method
3. You'll be redirected to Clearpay or prompted to enter your Clearpay details
4. For new users: Create an account and add a payment method
5. For existing users: Log in to your account
6. Review and confirm your payment plan
7. Complete your purchase and return to MatchMint

## Eligibility Requirements

To use Clearpay, you generally need to meet these requirements:

- Be at least 18 years old
- Have a valid phone number and email address
- Have a valid debit or credit card
- Be a resident of a country where Clearpay/Afterpay operates (UK, US, Australia, New Zealand, Canada, or select European countries)
- Pass Clearpay's approval process

## Order Limits

Clearpay typically has minimum and maximum order values:

- **Minimum**: Usually around £20/€20/$20
- **Maximum**: Varies based on your payment history with Clearpay

New Clearpay users often start with lower spending limits that increase over time as they successfully make payments.

## Managing Your Clearpay Payments

After your purchase:

1. You'll receive payment instructions and reminders from Clearpay via email and text
2. Download the Clearpay app or visit their website to manage payments
3. Payments are automatically charged to your card every two weeks
4. You can make early payments if you wish

### Payment Management Tools

Clearpay offers several tools to help manage your payments:

- **Mobile App**: View upcoming payments and make early payments
- **Payment Calendar**: See all scheduled payments in calendar view
- **Email/SMS Reminders**: Sent before each payment is due
- **Account Dashboard**: Overview of all active payment plans

## Returns and Refunds with Clearpay

If you need to return items purchased using Clearpay:

1. Initiate your return through MatchMint's standard return process
2. Once we process your return, we'll notify Clearpay
3. Clearpay will adjust your payment schedule or issue a refund
4. For partial returns, your payment amount will be adjusted accordingly

## Late Payments

If a scheduled payment fails:

1. Clearpay will notify you and attempt to collect payment again
2. Late fees may apply if payment remains unsuccessful
3. For UK customers: Late fees are capped at 25% of the order value or £36, whichever is less
4. For US customers: Late fees vary by state but typically start at $10 per missed payment
5. Continued missed payments may affect your ability to use Clearpay in the future

## Frequently Asked Questions

### Does Clearpay affect my credit score?
Clearpay typically doesn't perform credit checks and doesn't report to credit agencies. However, in some cases, they may report consistently missed payments.

### Can I pay off my balance early?
Yes, you can make early payments or pay your entire balance at any time without penalty through the Clearpay app or website.

### What if my Clearpay payment is declined?
If your Clearpay payment is declined, you can:
- Try a different payment method at checkout
- Contact Clearpay's customer service for assistance
- Check if you've reached your Clearpay spending limit

### Can I use Clearpay for multiple orders?
Yes, you can have multiple Clearpay orders active at once, as long as you stay within your overall Clearpay spending limit.

### Is my payment information secure with Clearpay?
Yes, Clearpay uses industry-standard encryption and security measures to protect your payment information.

## Clearpay Support Resources

For questions about your Clearpay payments or account:
- Visit [Clearpay's Help Center](https://www.clearpay.co.uk/en-GB/help)
- Contact Clearpay directly through their app or website
- UK Support: 0800 652 4497
- US Support (Afterpay): 1-855-289-6014

For questions about your MatchMint order paid with Clearpay:
- Contact our customer service team at support@matchmint.com
- Include your order number and Clearpay reference for faster assistance

Clearpay/Afterpay Payment Guide | Buy Now, Pay Later


# Accepted Payment Methods

At MatchMint, we offer a variety of secure payment options to make your shopping experience as convenient as possible. Below is a comprehensive list of all payment methods we currently accept.

## Credit & Debit Cards

We accept all major credit and debit cards, including:

- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- Maestro

All card transactions are processed securely through our payment processor with industry-standard encryption and security protocols.

## Digital Wallets

For added convenience and security, we accept payments through popular digital wallets:

- Apple Pay
- Google Pay
- PayPal
- Shop Pay

Digital wallets offer an extra layer of security as your card details aren't shared directly with our website.

## Buy Now, Pay Later Services

We've partnered with several financing providers to offer flexible payment options:

- Klarna (available in US, UK, EU, Australia)
- Clearpay/Afterpay (available in US, UK, Australia)
- Affirm (available in US)
- Zip (available in US, UK, Australia)

These services allow you to split your payment into installments. Terms and eligibility vary by provider and region.

## Bank Transfers

In select regions, we also accept direct bank transfers:

- ACH (US)
- SEPA (EU)
- BACS (UK)

Please note that orders paid via bank transfer will only be processed once payment has been confirmed, which may take 1-3 business days.

## Gift Cards & Store Credit

You can use MatchMint gift cards and store credit for all or part of your purchase. Simply enter your gift card code or apply your store credit during checkout.

## Business & Institutional Payments

For bulk orders or business purchases, we also accept:

- Purchase orders (for approved accounts)
- Business checks (US only)
- Wire transfers

Please contact our business sales team at business@matchmint.com for more information on these payment options.

## Currency & International Payments

We process payments in several currencies:

- US Dollars (USD)
- British Pounds (GBP)
- Euros (EUR)
- Canadian Dollars (CAD)
- Australian Dollars (AUD)

Our system will automatically display prices in your local currency where available. If your local currency is not supported, your order will be processed in USD and your bank may apply conversion fees.

## Payment Security Measures

All payment information is encrypted using industry-standard SSL technology. We implement multiple security measures:

- PCI DSS compliance for all transactions
- 3D Secure authentication where available
- Address Verification System (AVS) checks
- Card Verification Value (CVV) validation
- Fraud monitoring systems

We never store your full credit card details on our servers.

## Troubleshooting Payment Issues

If you experience any issues with payment:

1. Check that your payment details are entered correctly
2. Verify that your payment method has sufficient funds
3. Ensure your billing address matches the address on file with your payment provider
4. Try clearing your browser cache or using a different browser
5. Try an alternative payment method

## Changing Payment Methods

Once an order has been placed, the payment method cannot be changed. If you need to use a different payment method, you'll need to cancel the original order (if possible) and place a new one.

## Contact Support

For any questions about our payment methods or assistance with payment issues:

- **Email**: support@matchmint.com
- **Subject**: "Payment Assistance"
- **Response Time**: Within 24 hours

Our customer service team is available to help resolve any payment-related concerns and ensure a smooth checkout experience.

Accepted Payment Methods | Complete Payment Options Guide


# Store Currency Guide

## Our Primary Currencies

MatchMint operates globally and supports multiple currencies to provide a convenient shopping experience for our international customers. Our primary store currencies are:

- **British Pounds (GBP £)** - Default for UK customers
- **US Dollars (USD $)** - Default for US customers
- **Euros (EUR €)** - Default for EU customers
- **Canadian Dollars (CAD $)** - Default for Canadian customers
- **Australian Dollars (AUD $)** - Default for Australian customers

## How We Determine Your Currency

When you visit our store, we automatically detect your location and display prices in the most appropriate currency based on:

1. Your IP address location
2. Your browser/device location settings
3. Your previous currency selection (if you've visited before)

## Changing Your Currency

You can manually change your preferred currency at any time:

1. Look for the currency selector in the footer of our website
2. Click on it to see available currency options
3. Select your preferred currency
4. The page will refresh with updated pricing

Your currency preference will be saved for future visits.

## Currency Conversion Options

When you shop in a currency different from your payment card's currency:

### Option 1: We Convert (Default)
- We display prices in your selected currency
- Your card is charged in that same currency
- Your card issuer may apply their own conversion rate and fees

### Option 2: Your Bank Converts
- You can choose to be charged in your card's native currency
- Select this option during checkout
- Your bank will handle the currency conversion

## Exchange Rates and Conversion

Our currency conversion uses:

- Real-time exchange rates from major financial institutions
- A small conversion margin (typically 2-3%) to account for exchange rate fluctuations
- Updates throughout the day to reflect current market rates

### Sample Conversion Rates

| From | To | Approximate Rate* |
|------|----|--------------------|
| GBP (£) | USD ($) | £1 = $1.25-1.30 |
| EUR (€) | USD ($) | €1 = $1.05-1.10 |
| USD ($) | CAD ($) | $1 USD = $1.30-1.35 CAD |
| GBP (£) | AUD ($) | £1 = $1.85-1.95 AUD |

*Rates are approximate and subject to change based on current market conditions.

## Important Notes About Currency

### Price Differences
Prices may not be exact currency equivalents due to:
- Local market conditions
- Regional taxes and duties
- Shipping costs to different regions
- Rounding to standard price points

### Refunds
- Refunds are always issued in the currency used for the original purchase
- Exchange rate fluctuations may affect the amount you receive back in your local currency
- Processing time for international refunds may be longer (5-10 business days)

### International Transaction Fees
Some banks charge additional fees for transactions in foreign currencies (typically 1-3% of the purchase amount). These fees are determined by your bank, not MatchMint.

## Tax and Duty Information

Prices displayed in your selected currency:

- **Include VAT/GST** for UK, EU, and Australian customers
- **Exclude sales tax** for US and Canadian customers (added at checkout based on shipping address)
- **Exclude import duties** that may be charged upon delivery to your country

## Currency-Specific Payment Methods

Different currencies support different payment methods:

| Currency | Payment Methods Available |
|----------|---------------------------|
| GBP (£) | All major cards, PayPal, Apple Pay, Google Pay, Clearpay |
| USD ($) | All major cards, PayPal, Apple Pay, Google Pay, Afterpay, Affirm |
| EUR (€) | All major cards, PayPal, Apple Pay, Google Pay, SEPA, Klarna |
| CAD ($) | All major cards, PayPal, Apple Pay, Google Pay |
| AUD ($) | All major cards, PayPal, Apple Pay, Google Pay, Afterpay |

## Frequently Asked Questions

### Will my bank charge me extra fees for using a foreign currency?
Possibly. Many banks charge international transaction fees (typically 1-3%). Check with your bank for their specific policies.

### Why are prices different when converted to my local currency?
Prices in different currencies reflect local market conditions, taxes, and rounded price points, not just the exchange rate.

### Can I change the currency after placing an order?
No. Once an order is placed, the currency cannot be changed. You would need to cancel and place a new order.

## Contact Support

If you have any questions about currencies, exchange rates, or payment options:

- **Email**: support@matchmint.com
- **Subject**: "Currency Question"
- **Include**: Your location and preferred currency

Our customer service team will be happy to assist you with any currency-related inquiries.

Store Currency Guide | International Payment Information

Information about payment methods, currencies, and payment-related questions.

Payments


# Returns & Refund Policy

At MatchMint, we're committed to ensuring your complete satisfaction with our custom cards. We understand that sometimes returns or refunds may be necessary, and we've designed our policies to be fair, transparent, and customer-focused.

## Return Policy Summary

Due to the personalized nature of our custom cards, **we do not accept returns for change of mind**. However, we do accept returns and provide refunds in specific circumstances outlined below.

### Situations Eligible for Returns/Refunds

1. **Damaged Products**: If your order arrives with physical damage
2. **Production Errors**: If there are mistakes in the printing or manufacturing of your cards
3. **Incorrect Items**: If you received items different from what you ordered
4. **Incomplete Orders**: If your order is missing items you purchased

### Situations Not Eligible for Returns/Refunds

1. **Change of mind** or no longer wanting the product
2. **Customer-provided errors** in text, names, or details submitted during ordering
3. **Image quality issues** that were present in the original image you uploaded
4. **Minor color variations** between your screen display and the printed product

## How to Request a Return or Refund

If your order meets our eligibility criteria for returns or refunds, please follow these steps:

1. **Contact us within 7 days** of receiving your order
2. **Email our support team**: support@matchmint.com
3. **Use subject line**: "Return/Refund Request - [Your Order Number]"
4. **Include the following information**:
   - Your complete order number
   - Clear photos showing the issue with the products
   - Detailed explanation of the problem
   - Your preferred resolution (replacement or refund)

## Our Review Process

Once we receive your return/refund request:

1. Our customer service team will review your submission within 1-2 business days
2. We may request additional information or clearer photos if needed
3. You'll receive notification of our decision along with next steps
4. Approved requests will be processed promptly according to our timeframes below

## Available Refund Options

Depending on your specific situation, we offer several refund options:

### Full Refund
- Available for orders with significant issues affecting the entire product
- Processed to your original payment method
- Processing time: 5-10 business days (varies by payment provider)

### Partial Refund
- Offered for orders with minor issues or where only some items are affected
- Refund amount determined based on the specific situation and affected items
- Processed to your original payment method

### Store Credit
- **10% bonus value** when choosing store credit instead of a direct refund
- No expiration date on store credit
- Can be applied to any future purchase on our website

## Replacement Products

In many situations, we offer replacement items instead of refunds:

- Replacement products are produced and shipped at no additional cost
- Priority production status is applied to all replacement orders
- You may be asked to return the defective items using our prepaid shipping label

## Return Shipping Information

For approved returns:
- MatchMint covers all return shipping costs for eligible returns
- We provide a prepaid return shipping label via email
- You must use our provided shipping label for the return to be processed
- Securely package returned items to prevent damage during transit

## Processing Timeframes

We strive to handle all returns and refunds efficiently:

| Process Step | Timeframe |
|--------------|-----------|
| Initial review of requests | 1-2 business days |
| Refund processing after approval | 3-5 business days |
| Replacement production | 1-3 business days |
| Return shipping time | Varies by location |

## Special Circumstances

### International Orders
For returns from outside our primary shipping region:
- You may be responsible for any customs/import fees when returning items
- International return shipping may require additional processing time
- Contact our support team for specific guidance based on your location

### Large or Bulk Orders
For orders valued over $500 or containing 10+ items:
- A specialized return process may be implemented
- Our customer service team will provide detailed instructions
- Custom solutions may be available depending on order specifics

## Contact Information

For any questions about our return and refund policies:
- **Email**: support@matchmint.com
- **Subject**: "Return/Refund Question"
- **Response time**: Within 1 business day

## Customer Satisfaction Guarantee

We stand behind the quality of our products and are committed to resolving any issues with your order in a fair and timely manner. Your satisfaction is our priority, and we'll work with you to find the best solution for any legitimate concerns.

*Last updated: November 2023*

Returns & Refund Policy | MatchMint Custom Cards

Information about our return policy and refund process.

Returns & Refunds


# Account Login & Password Reset

Managing your MatchMint account is easy once you know how. This guide will help you log in to your account and reset your password if needed.

## Logging In to Your Account

### Standard Login Process

1. Visit the MatchMint website at [www.matchmint.com](https://www.matchmint.com)
2. Click on the "Account" or "Login" button in the top-right corner
3. Enter your email address and password
4. Click "Log In" to access your account

### Social Media Login (If Available)

If you created your account using a social media platform:

1. Click on the "Account" or "Login" button
2. Select the social media platform you used to create your account:
   - "Continue with Google"
   - "Continue with Facebook"
   - "Continue with Apple"
3. Complete the authentication process on the selected platform
4. You'll be automatically redirected back to MatchMint and logged in

## Forgotten Password

If you can't remember your password, don't worry! You can easily reset it:

### Password Reset Process

1. Go to the login page
2. Click on "Forgot Password?" or "Reset Password" link below the login form
3. Enter the email address associated with your account
4. Click "Send Reset Link"
5. Check your email inbox for a message from MatchMint
   - Also check your spam/junk folder if you don't see it
6. Click the password reset link in the email (valid for 24 hours)
7. Create a new password following our security requirements:
   - At least 8 characters long
   - Include at least one uppercase letter
   - Include at least one number or special character
8. Confirm your new password
9. Click "Reset Password"
10. You'll be automatically logged in with your new password

## Troubleshooting Common Login Issues

### "Invalid Email or Password" Error

If you receive this error:

- Double-check that you're using the correct email address
- Ensure your password is entered correctly (check caps lock)
- Try the "Forgot Password" option to reset your password

### "Account Not Found" Error

This means we don't have an account with the email address you entered:

- Check for typos in your email address
- Try any other email addresses you might have used
- You may need to create a new account if you haven't registered before

### Password Reset Email Not Arriving

If you don't receive the password reset email:

1. Check your spam/junk folder
2. Add support@matchmint.com to your contacts/safe senders list
3. Wait 15 minutes (emails can sometimes be delayed)
4. Try requesting another reset email
5. Try using a different email provider if possible

### Account Locked

After multiple failed login attempts, your account may be temporarily locked:

- Wait 30 minutes before trying again
- Use the password reset option to regain access
- Contact customer support if you continue to have issues

## Creating a New Account

If you don't have an account yet:

1. Click on "Account" or "Login" in the top-right corner
2. Select "Create Account" or "Register"
3. Enter your email address and create a password
4. Fill in your name and any other required information
5. Click "Create Account"
6. Verify your email address by clicking the link sent to your inbox

## Managing Multiple Accounts

We recommend using a single account for all your orders, but if you have multiple accounts:

- Use different email addresses for each account
- Keep track of which email address you used for each order
- Consider consolidating your orders under one account (contact support for assistance)

## Account Security Best Practices

To keep your MatchMint account secure:

- Use a unique, strong password
- Don't share your login credentials
- Log out when using shared or public computers
- Update your password periodically
- Keep your contact information current

## Contact Support

If you're still having trouble accessing your account:

- **Email**: support@matchmint.com
- **Subject**: "Account Access Help"
- Include your name and the email address you're trying to use
- Describe the specific issue you're experiencing

Our customer support team will help you regain access to your account as quickly as possible.

Account Login & Password Reset | MatchMint Customer Support


# Finding Club or Nationality Badges

If you're having trouble finding a specific club or nationality badge while creating your custom sports card, we understand this can be frustrating. Here's what you need to know and how to proceed.

## Why Some Badges May Not Be Available

There are several reasons why certain club or nationality badges might not appear in our selection:

### Licensing Restrictions

- Some clubs and national teams have **exclusive licensing agreements** that restrict the use of their official badges
- We can only offer badges for which we have proper licensing or those that fall under fair use

### Recent Changes to Clubs/Nations

- **Newly formed clubs** may not be in our database yet
- **Rebranded clubs** with new logos might not be updated in our system
- **New national teams** or those with recent flag changes might be missing

### Search Functionality Limitations

- Our search function may not recognize **alternative spellings or names**
- Some badges might be categorized differently than expected

## How to Find the Badge You're Looking For

### Search Tips

1. **Try different search terms**:
   - Search by country first, then narrow down to clubs
   - Try the city name instead of the club name
   - Try abbreviations (e.g., "PSG" instead of "Paris Saint-Germain")

2. **Check different categories**:
   - Some badges might be in "Classic Teams" or "Rest of World" categories
   - National badges are separate from club badges

3. **Browse instead of search**:
   - Sometimes browsing through categories is more effective than searching
   - Check under regional categories (Europe, South America, etc.)

## Alternative Solutions

If you still can't find the badge you're looking for, we offer these alternatives:

### Generic Options

- We provide **generic badge templates** that can be customized with colors similar to your desired club
- **Letter badges** can be used with the initial of your club or country
- **Star badges** and other neutral designs are available as alternatives

### Custom Badge Upload (If Available)

Some of our card types allow you to upload a custom badge:

1. Find an appropriate image of the badge online
2. Ensure it has a transparent background (PNG format)
3. The image should be at least 200x200 pixels for good quality
4. Use the custom upload option in the card designer

> **Note:** Custom uploaded badges must not violate copyright laws. Use only badges you have rights to use or that are available under fair use.

## Request a Badge Addition

We regularly update our badge collection based on customer requests:

1. **Email us** at support@matchmint.com
2. **Subject line**: "Badge Request - [Club/Country Name]"
3. **Include**:
   - The exact name of the club or country
   - A reference image if possible
   - Why this badge is important to you

We'll evaluate all requests and add badges when possible, considering licensing restrictions and demand.

## Creating Cards Without Official Badges

If you can't find your preferred badge and need to proceed with your order:

- Consider using a **similar-looking badge** from another club/country
- Use a **generic badge** that matches the color scheme
- Choose a **custom design** that represents the team spirit without using the official logo
- Focus on making the **player image and card design** the highlight instead of the badge

## Contact Support

If you need help finding a specific badge or want to discuss alternatives:

- **Email**: support@matchmint.com
- **Subject**: "Badge Selection Help"
- Describe the badge you're looking for and we'll help you find the best available option

We're constantly working to expand our badge collection while respecting licensing agreements.

Finding Club or Nationality Badges | Missing Badge Solutions


# How to Fix Android Image Upload Issues

Android users sometimes experience difficulties when trying to upload images to our custom card builder. If you're having trouble uploading images from your Android device, follow these troubleshooting steps to resolve the issue.

## Common Android Upload Issues

Android users may encounter these specific problems:

1. **Upload button doesn't respond** when tapped
2. **File picker opens but no images appear**
3. **"Upload failed" error** after selecting an image
4. **Endless loading spinner** after selecting an image
5. **App crashes** when attempting to upload

## Step-by-Step Solutions

### Solution 1: Update Your Browser

Outdated browsers often cause upload issues:

1. Open the Google Play Store
2. Search for your browser (Chrome, Firefox, etc.)
3. If an update is available, install it
4. Restart your device after updating
5. Try uploading again

### Solution 2: Clear Browser Cache and Data

Corrupted cache data can interfere with uploads:

1. Go to **Settings** > **Apps** > **[Your Browser]**
2. Tap on **Storage**
3. Tap **Clear Cache**
4. If the issue persists, tap **Clear Data** (note: this will log you out of websites)
5. Restart your browser and try again

### Solution 3: Check Storage Permissions

Your browser needs permission to access your photos:

1. Go to **Settings** > **Apps** > **[Your Browser]**
2. Tap on **Permissions**
3. Ensure **Storage** permission is enabled
4. Also check **Photos and videos** permission if available
5. Try uploading again

### Solution 4: Use a Different Browser

Some Android browsers work better than others with our upload system:

- If using Chrome, try Firefox
- If using Firefox, try Chrome
- Try Samsung Internet if you have a Samsung device

### Solution 5: Use the "Take Photo" Option

Instead of uploading an existing photo:

1. On the image upload screen, select the option to take a new photo
2. Take a clear photo
3. Confirm and use this photo instead of uploading from your gallery

### Solution 6: Reduce Image Size

Large image files can cause upload problems:

1. Open your photo gallery
2. Select the image you want to upload
3. Use the built-in edit function to resize the image
4. Aim for dimensions around 1200x1200 pixels
5. Save the edited image as a copy
6. Try uploading the smaller version

### Solution 7: Check File Format

Ensure your image is in a supported format:

- We support **JPG**, **PNG**, and **GIF** formats
- Convert images to JPG if they're in other formats
- Avoid using HEIC/HEIF formats (newer iPhone/Android formats)

### Solution 8: Use the MatchMint Mobile App

If available, our mobile app often handles uploads more reliably:

1. Download the MatchMint app from the Google Play Store
2. Log in with your account
3. Create your card using the in-app tools
4. The app is optimized for mobile uploads

## Device-Specific Troubleshooting

### For Samsung Devices

Samsung devices have specific settings that may help:

1. Open **Settings** > **Apps** > **[Your Browser]**
2. Go to **Mobile data** and ensure **Allow background data usage** is enabled
3. Try using Samsung Internet browser which may work better on Samsung devices

### For Older Android Versions (8 or earlier)

Older Android versions may need additional steps:

1. Make sure your Android OS is updated to the latest available version
2. Try using the mobile version of the site by tapping the three dots in Chrome and selecting "Desktop site" to toggle it off
3. Consider using a file manager app to locate your image before uploading

## Contact Support

If you've tried all these solutions and still can't upload images:

1. Take screenshots of any error messages
2. Note your Android device model and OS version
3. Note which browser and version you're using
4. Contact our support team:
   - **Email**: support@matchmint.com
   - **Subject**: "Android Upload Issue"
   - Include all the details above and steps you've already tried

Our technical team will provide personalized assistance to help resolve your specific issue.

How to Fix Android Image Upload Issues | Troubleshooting Guide


# Troubleshooting: Unable to Add Items to Cart

If you're experiencing issues adding items to your cart on the MatchMint website, don't worry! This is a common issue that can usually be resolved with a few simple troubleshooting steps.

## Common Reasons for Cart Issues

Several factors can prevent items from being added to your cart:

1. **Required fields not completed**: Missing information in customization fields
2. **Image issues**: Problems with uploaded images
3. **Browser cache/cookies**: Outdated or corrupted browser data
4. **Device compatibility**: Issues specific to certain devices or browsers
5. **Temporary website glitches**: Server-side issues that may affect cart functionality

## Step-by-Step Troubleshooting

### 1. Check Required Fields

Make sure you've completed all required fields:

- **Name**: Must be filled in
- **Number**: Must be a valid number
- **Position**: Must be selected from the dropdown
- **Image**: Must be successfully uploaded
- **Card type**: Must be selected

If any required field is missing, the "Add to Cart" button may appear to do nothing when clicked.

### 2. Verify Your Image Upload

Image issues are a common cause of cart problems:

- **Check image format**: We accept JPG, PNG, and GIF formats
- **Check image size**: Files should be under 10MB
- **Check dimensions**: Images should be at least 500px in height/width
- **Try a different image**: If one image doesn't work, try uploading a different one

### 3. Clear Browser Cache and Cookies

Outdated browser data can interfere with the cart functionality:

1. Open your browser settings
2. Find the option to clear browsing data
3. Select "Cookies" and "Cached images and files"
4. Clear the data
5. Refresh the MatchMint website and try again

### 4. Try a Different Browser

Some browsers may have compatibility issues:

- If using Chrome, try Firefox, Safari, or Edge
- Make sure your browser is updated to the latest version

### 5. Check Your Internet Connection

A stable internet connection is necessary:

- Try connecting to a different WiFi network
- Try using a mobile data connection instead of WiFi (or vice versa)
- Test your connection speed at [speedtest.net](https://www.speedtest.net/)

### 6. Disable Browser Extensions

Some extensions or add-ons can interfere with shopping carts:

- Temporarily disable all browser extensions
- Try adding to cart in incognito/private browsing mode

### 7. Try a Different Device

If possible, try accessing the website from:

- A different computer
- A tablet
- A mobile phone

## Device-Specific Solutions

### For Mobile Devices

If you're on a mobile device:

- Make sure you're using the latest version of your browser app
- Try rotating your device to landscape mode for better form visibility
- Check that you don't have content blockers enabled

### For Desktop Computers

If you're on a desktop:

- Try adjusting your zoom level (Ctrl/Cmd + "+" or "-")
- Check if your ad blocker might be interfering with the cart functionality

## Contact Support

If you've tried all the above steps and still can't add items to your cart:

1. Take screenshots of the issue and the customization options you've selected
2. Note any error messages that appear
3. Contact our customer support with these details:
   - **Email**: support@matchmint.com
   - **Subject**: "Cart Issue - Cannot Add Items"
   - Include your device type, browser, and steps you've already tried

Our technical team will work with you to resolve the issue as quickly as possible.

Troubleshooting: Unable to Add Items to Cart | MatchMint Support

Help with technical issues, website problems, and account management.

Technical Support


# How to Track Your MatchMint Delivery

Tracking your MatchMint order is easy and helps you stay informed about your delivery status every step of the way.

## Accessing Your Tracking Information

There are several ways to access your tracking information:

### Method 1: Via Email Notification

1. Check your email inbox for a message titled "Your MatchMint Order Has Shipped"
2. Open the email to find your tracking number and a direct link to track your package
3. Click the tracking link to be taken directly to the carrier's tracking page

### Method 2: Through Your MatchMint Account

1. Log in to your MatchMint account on our website
2. Navigate to "Order History" or "My Orders"
3. Find the order you want to track
4. Click on "Track Order" or "View Order Details"
5. Your tracking information will be displayed, including the carrier and tracking number

### Method 3: Contact Customer Support

If you can't find your tracking information through the methods above:

1. [Contact our support team](contact-us)
2. Provide your order number
3. We'll look up your tracking information and send it to you

## Understanding Tracking Statuses

Here's what different tracking statuses mean:

| Status | Meaning |
|--------|---------|
| **Order Received** | We've received your order and it's being processed |
| **In Production** | Your custom sports cards are being created |
| **Preparing for Shipment** | Your order is being packaged for shipping |
| **Label Created** | Shipping label has been created but package not yet picked up |
| **In Transit** | Your package is on its way to you |
| **Out for Delivery** | Your package is on the delivery vehicle for final delivery |
| **Delivered** | Your package has been delivered |
| **Delivery Attempted** | Delivery was attempted but couldn't be completed |
| **Exception** | There's an issue with delivery that needs attention |

## Tracking by Carrier

Depending on your location and shipping method, your order will be shipped with one of these carriers:

### USPS Tracking
- Updates typically every 24-48 hours
- May show fewer scans for international shipments
- [Track on USPS website](https://tools.usps.com/go/TrackConfirmAction_input)

### FedEx Tracking
- Updates frequently throughout the shipping process
- Provides estimated delivery date and time window
- [Track on FedEx website](https://www.fedex.com/en-us/tracking.html)

### DHL Tracking
- Detailed international tracking
- Updates at each major checkpoint
- [Track on DHL website](https://www.dhl.com/global-en/home/tracking.html)

## Tracking Timeline Expectations

- **Domestic Shipments**: Tracking typically updates within 24 hours of shipment
- **International Shipments**: May take 2-3 days before initial tracking updates appear
- **Weekend Delays**: Limited updates may occur on weekends when carriers reduce operations

## Common Tracking Questions

### Why hasn't my tracking updated?
See our article on [tracking information not updating](tracking-not-updating) for detailed information.

### How long should I wait before contacting support?
If your tracking hasn't updated in 3-5 business days, please contact us.

### What if I can't find my tracking number?
Check our guide on [how to find your tracking number](find-tracking-number).

## Contact Support

If you have any questions about tracking your order or if you're experiencing delivery issues:

- **Email**: support@matchmint.com
- **Subject**: "Tracking Inquiry - [Your Order Number]"
- Include your order number and specific tracking concerns

Our customer service team is ready to help you locate your package and resolve any delivery questions.

How to Track Your MatchMint Delivery | Complete Tracking Guide


# How to Find Your Tracking Number

Your tracking number is the key to monitoring your MatchMint order's journey from our facility to your doorstep. Here's how to locate it:

## Finding Your Tracking Number in Shipping Confirmation Email

The easiest way to find your tracking number is in your shipping confirmation email:

1. Check your email inbox for a message from MatchMint with the subject line "Your MatchMint Order Has Shipped"
2. Open the email
3. Look for a section labeled "Tracking Information" or "Shipping Details"
4. Your tracking number will be displayed as a series of numbers and letters
5. In most emails, the tracking number is also a clickable link that takes you directly to the carrier's tracking page

## Finding Your Tracking Number in Your MatchMint Account

You can also find your tracking number by logging into your account:

1. Go to the MatchMint website and log in to your account
2. Navigate to "My Orders" or "Order History"
3. Find the order you want to track and click on "View Order Details"
4. Scroll down to the "Shipping Information" section
5. Your tracking number will be displayed here, along with the shipping carrier

## Identifying Your Tracking Number Format

Different carriers use different tracking number formats:

| Carrier | Format | Example |
|---------|--------|---------|
| USPS | 22 digits, usually starts with 9 | 9400 1000 0000 0000 0000 00 |
| FedEx | 12 or 15 digits | 1234 5678 9012 |
| DHL | 10 digits | 1234567890 |
| Royal Mail | 13 characters | AB123456789GB |
| UPS | 18 characters | 1Z 999 AA1 01 2345 6784 |

## Tracking Your Package

Once you have your tracking number, you can track your package by:

1. **Carrier Website**: Visit the shipping carrier's website and enter your tracking number
2. **Direct Links**: Click the tracking link in your shipping confirmation email
3. **MatchMint Account**: Track directly through your order details page
4. **Carrier App**: Download the carrier's mobile app for real-time updates

## What If I Can't Find My Tracking Number?

If you've checked your email and account but still can't find your tracking number:

1. Check your spam or junk folder for the shipping confirmation email
2. Look for any emails from USPS, FedEx, or DHL (sometimes they send tracking updates directly)
3. Wait 24-48 hours after receiving your order confirmation (there's a short delay between order confirmation and shipping)
4. Search your email for "MatchMint shipped" or "order shipped"
5. Check if you received a text message with tracking information (if you provided a mobile number)

## Common Questions About Tracking Numbers

### When will I receive my tracking number?
You'll receive your tracking number via email once your order has been shipped, typically 1-3 business days after your order is placed (depending on production time).

### My tracking number isn't working. What should I do?
If your tracking number isn't recognized when you try to track it, please wait 24 hours and try again. Sometimes there's a delay between when the label is created and when the carrier's system recognizes it.

### I received a tracking number, but it shows "Label Created" only. Why?
This status means the shipping label has been created, but the package hasn't been picked up by the carrier yet or hasn't had its first scan. Please see our article on [tracking information not updating](tracking-not-updating) for more details.

### Can I get tracking updates via text message?
Yes, most carriers offer text message alerts. Once you have your tracking number, you can sign up for text notifications directly on the carrier's website.

## Contact Support

If you're still having trouble finding your tracking number:

- **Email**: support@matchmint.com
- **Subject**: "Missing Tracking Number - Order #[Your Order Number]"
- **Include**: Your full name and order number
- **Response Time**: Within 24 hours

Our customer service team will be happy to provide your tracking information and help you monitor your delivery.

How to Find Your Tracking Number | Order Tracking Guide


# Tracking Not Updating? Troubleshooting Guide

It can be concerning when your tracking information doesn't update for several days. Here's what you need to know and what you can do if your MatchMint order's tracking seems to be stuck.

## Common Reasons for Tracking Delays

### 1. Initial Processing Period
- After a shipping label is created, there can be a 1-3 day gap before the first scan
- Status may remain as "Label Created" or "Pre-Transit" during this time
- This is normal and doesn't indicate a problem with your order

### 2. Carrier Scanning Gaps
- Packages aren't scanned at every point in their journey
- Carriers sometimes miss scanning packages at certain facilities
- Your package may still be moving even without tracking updates

### 3. High Volume Periods
- During holidays or sales events, carriers handle increased volume
- Tracking updates may be delayed or less frequent
- Delivery may still occur on schedule despite fewer updates

### 4. International Shipping Factors
- Customs processing can cause delays of 3-10 days with no updates
- Different countries have varying levels of tracking detail
- Handoffs between carriers can create gaps in tracking information

### 5. Weather and Logistical Issues
- Severe weather can delay both deliveries and tracking updates
- Logistical issues at distribution centers may cause temporary delays
- System outages can affect tracking information updates

## Troubleshooting Steps by Timeframe

### If It's Been Less Than 3 Business Days Since Label Creation:
- **Be patient** - This is normal processing time
- **Check the carrier's website directly** rather than using links
- **Verify your email address** is correct to ensure you receive updates

### If It's Been 3-5 Business Days With No Updates:
- **Contact the shipping carrier** directly with your tracking number
- **Check if there are known delays** in your area or at the destination
- **Verify your delivery address** is correct in your order details

### If It's Been More Than 5 Business Days With No Updates:
- Contact our support team with your order number and tracking information
- We can file a trace with the shipping carrier
- We may be able to provide additional information not shown in the public tracking

## Understanding Common Tracking Statuses

### "Label Created" or "Pre-Transit" Status

This status means:
- The shipping label has been generated
- The package has not yet been picked up by the carrier
- Or the package has been picked up but hasn't received its first scan

This status can remain unchanged for:
- 1-2 business days for domestic shipments
- 2-4 business days for international shipments

### "In Transit" with No Updates

This status means:
- Your package is actively moving through the shipping network
- It may not receive another scan until it reaches a major sorting facility
- This is especially common for ground shipping methods

## International Shipping Tracking Gaps

For international orders:
- Tracking may stop updating once the package leaves the origin country
- It may not update again until it clears customs at the destination
- This gap can last 3-10 days depending on the countries involved
- Some countries have limited tracking capabilities after the package arrives

## Carrier-Specific Tracking Information

### USPS
- Typically scans packages at pickup and major distribution centers
- May show fewer scans for international shipments after leaving the US
- "In Transit to Next Facility" may appear for several days without changes

### FedEx
- Usually provides more detailed tracking with frequent updates
- "Picked Up" status means the package is in FedEx's possession
- International tracking is generally more comprehensive

### DHL
- Provides detailed international tracking
- "Shipment information received" means the label is created but not yet picked up
- Updates at each major checkpoint in the international journey

## When to Contact Support

Please contact our support team if:
- Your tracking hasn't updated in more than 5 business days
- Your delivery date has passed with no delivery or update
- Your tracking shows an error or exception message
- You have reason to believe your package is lost

## How to Contact Us About Tracking Issues

- **Email**: support@matchmint.com
- **Subject**: "Tracking Issue - Order #[Your Order Number]"
- **Include**: Your tracking number, carrier name, and last tracking status
- **Response Time**: Within 24 hours

We're here to help ensure your MatchMint order reaches you safely!

Tracking Not Updating? | Troubleshooting Guide

Help with tracking your order and understanding shipping statuses.

Tracking & Shipping

<h1>What is Super Fast Track?</h1>
<h2>Super Fast Track: Priority Production for Urgent Orders</h2>
<p>Super Fast Track is our premium expedited production service designed for customers who need their custom sports cards produced as quickly as possible.</p>
<h2>How Super Fast Track Works</h2>
<p>When you select Super Fast Track during checkout, your order receives:</p>
<ol>
<li><strong>Priority status</strong> in our production queue</li>
<li><strong>Same-day processing</strong> (for orders placed before 1pm GMT/BST)</li>
<li><strong>Expedited production</strong> with dedicated design staff</li>
<li><strong>Faster quality control</strong> without compromising on standards</li>
</ol>
<h2>Production Timeframes Comparison</h2>
<p>| Service Level | Standard Production | With Super Fast Track |
|---------------|---------------------|------------------------|
| Design &#x26; Production | 3-5 business days | 1-2 business days |</p>
<h2>What's Included in Super Fast Track</h2>
<h3>What Super Fast Track Includes:</h3>
<ul>
<li>Expedited design and production process</li>
<li>Priority handling by our production team</li>
<li>Faster quality control and packaging</li>
<li>Dedicated staff assignment to your order</li>
<li>Priority customer service support</li>
</ul>
<h3>What Super Fast Track Does NOT Include:</h3>
<ul>
<li>Expedited shipping (shipping times depend on your chosen delivery method)</li>
<li>Weekend or holiday production (business days only)</li>
<li>Design proofs or additional revision cycles</li>
<li>Rush customs processing for international orders</li>
</ul>
<h2>When to Choose Super Fast Track</h2>
<p>Super Fast Track is ideal for:</p>
<ul>
<li><strong>Gift emergencies</strong>: When you need a last-minute gift</li>
<li><strong>Special events</strong>: When a celebration or presentation is approaching</li>
<li><strong>Time-sensitive occasions</strong>: Birthdays, graduations, or retirements</li>
<li><strong>Replacement orders</strong>: When you need a replacement quickly</li>
<li><strong>Tournament deadlines</strong>: When cards are needed for an upcoming event</li>
</ul>
<h2>Cost of Super Fast Track</h2>
<p>The Super Fast Track service is available for an additional fee, which varies based on your order size and complexity. The exact cost will be displayed during checkout when you select this option.</p>
<h2>Maximizing Delivery Speed</h2>
<p>For the fastest possible delivery, we recommend combining Super Fast Track production with our express shipping options. This ensures both quick production and quick delivery.</p>
<h3>Recommended Combination:</h3>
<ol>
<li>Select Super Fast Track at checkout</li>
<li>Choose Priority or Express shipping</li>
<li>Place your order before 1pm GMT/BST for same-day processing</li>
<li>Ensure all design elements are complete and accurate to avoid delays</li>
</ol>
<h2>Limitations and Availability</h2>
<ul>
<li>Super Fast Track is subject to production capacity</li>
<li>During extremely busy periods, Super Fast Track may be limited or unavailable</li>
<li>Complex custom designs may require additional time even with Super Fast Track</li>
<li>Some specialty products may not be eligible for Super Fast Track</li>
</ul>
<h2>Contact Support</h2>
<p>If you have any questions about whether Super Fast Track is right for your order:</p>
<ul>
<li><strong>Email</strong>: support@matchmint.com</li>
<li><strong>Subject</strong>: "Super Fast Track Inquiry"</li>
<li>Include details about your order needs and timeline requirements</li>
</ul>
<p>Our customer service team will help you determine the best production and shipping options for your specific situation.</p>


MatchMint Help Center

Help Topics

General Information

Delivery

Order Processing

Orders

Tracking & Shipping

Payments

Returns & Refunds

Technical Support

What is Super Fast Track? | Expedited Production Service

What is Super Fast Track?

Super Fast Track: Priority Production for Urgent Orders

How Super Fast Track Works

Production Timeframes Comparison

What's Included in Super Fast Track

What Super Fast Track Includes:

What Super Fast Track Does NOT Include:

When to Choose Super Fast Track

Cost of Super Fast Track

Maximizing Delivery Speed

Recommended Combination:

Limitations and Availability

Contact Support

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