Received Wrong Size Cards? Resolution Guide

If you've received your MatchMint cards in a size different from what you ordered, we understand this can be disappointing. We're committed to resolving this issue quickly and ensuring you receive exactly what you ordered.

Verify Your Order Details

First, please check your order confirmation email to confirm the size you originally selected:

1. Look for your order confirmation email from support@matchmint.com
2. Check the "Order Details" section for the size specification
3. Compare this with the size of the cards you received
4. Measure your cards with a ruler to confirm dimensions

Standard Size Options

For reference, our standard size options are:

| Size Name | Dimensions (inches) | Dimensions (mm) | Common Use | |-----------|---------------------|----------------|------------| | Standard | 2.5" x 3.5" | 63.5mm x 89mm | Trading card size | | Medium | 4" x 6" | 101.6mm x 152.4mm | Postcard size | | Large | 5" x 7" | 127mm x 177.8mm | Photo frame size | | Extra Large | 8" x 10" | 203.2mm x 254mm | Display size |

How to Measure Your Cards

To accurately measure your cards:

1. Place the card on a flat surface
2. Use a ruler or measuring tape
3. Measure the width (shorter dimension)
4. Measure the height (longer dimension)
5. Record measurements in inches or millimeters

How to Report a Size Discrepancy

If you confirm that you received the wrong size, please contact us immediately:

1. Take photos: Photograph the cards you received next to a ruler or measuring tape
2. Email us: Send an email to support@matchmint.com
3. Subject line: "Wrong Size Received - Order #[Your Order Number]"
4. Include in your email:
   • Your order number
   • The size you ordered
   • The size you received (with measurements)
   • Photos showing the size discrepancy
   • Your preferred resolution (replacement or refund)

Our Resolution Process

Once we receive your report, our customer service team will:

1. Review your order details to confirm the size discrepancy
2. Contact you within 1-2 business days with a resolution plan
3. Process a replacement order or refund based on your preference
4. Provide you with tracking information for your replacement (if applicable)

Resolution Options & Timeframes

We offer several options to resolve size discrepancies:

| Resolution Option | Processing Time | Shipping Time | Return Required? | |-------------------|----------------|--------------|-----------------| | Full Replacement | 1-3 business days | Varies by location | Sometimes | | Partial Refund | 3-5 business days | N/A | No | | Full Refund | 3-5 business days | N/A | Usually |

Option 1: Full Replacement

We'll produce and ship new cards in the correct size at no cost to you.

• Priority production status
• Expedited shipping at our expense
• Regular updates on production status

Option 2: Partial Refund

If you're satisfied with the size received but want compensation for the difference, we can offer a partial refund.

• Processed to original payment method
• Amount based on price difference between sizes
• No return required

Option 3: Full Refund

If you prefer not to keep the incorrectly sized cards, we can issue a full refund.

• Processed to original payment method
• Includes all shipping costs
• Return shipping label provided at our expense

Return Process

In some cases, we may ask you to return the incorrect items:

1. We'll send you a prepaid return shipping label via email
2. Package the cards securely in their original packaging if possible
3. Attach the return shipping label
4. Drop off the package at the designated shipping carrier
5. Provide the tracking number when available

Size Comparison Guide

If you're unsure about the size you received compared to what you ordered, here's a quick reference:

• Standard size is similar to a standard playing card or baseball card
• Medium size is similar to a standard postcard
• Large size is similar to a standard photograph
• Extra Large size is similar to a small poster

Our Size Guarantee

At MatchMint, we stand behind the accuracy of our products:

• No-hassle resolution: We'll take your word about size discrepancies when supported by photos
• Priority handling: Size discrepancy reports receive expedited attention
• Expedited replacement: Incorrect size replacements receive rush production status
• Shipping upgrade: Replacements ship via expedited methods at our expense

Contact Support

If you have any questions about this process or need assistance:

• Email: support@matchmint.com
• Subject: "Size Discrepancy - Order #[Your Order Number]"
• Response Time: Within 24 hours

We're committed to making this right and ensuring you receive your cards in exactly the size you ordered.