Order Not Shipped Yet? Shipping Status Guide
If you're waiting for your MatchMint order to ship and are concerned about delays, this guide will help you understand our shipping process, timeframes, and what to do if your order seems delayed.
Understanding Our Processing Timeline
Before an order ships, it goes through several stages:
-
Order Confirmation (Immediate)
- You receive an email confirming your order was placed successfully
-
Design & Production (3-5 business days)
- Your custom sports card is designed and produced
- This may take longer during busy periods
-
Quality Control (1 business day)
- Each card is inspected to ensure it meets our standards
-
Packaging & Shipping (1 business day)
- Your order is carefully packaged and handed to our shipping partner
- You receive a shipping confirmation email with tracking information
Expected Processing Timeframes
| Order Type | Standard Processing | Super Fast Track | |------------|---------------------|-----------------| | Standard Orders | 5-7 business days | 2-3 business days | | Complex Custom Orders | 7-10 business days | 3-5 business days | | Team Sets | 8-12 business days | 4-6 business days |
Note: Business days do not include weekends or holidays.
How to Check Your Order Status
1. Check Your Email
- Look for order confirmation and shipping notification emails
- Check your spam/junk folder if you don't see these emails
2. Check Your Account (If Registered)
- Log in to your MatchMint account
- Navigate to "Order History" or "My Orders"
- Click on your specific order to view its current status
3. Contact Customer Service
If your order hasn't shipped within the expected timeframe:
- Email: support@matchmint.com
- Subject: "Shipping Status Inquiry - [Your Order Number]"
- Include: Your order number and the date you placed your order
Understanding Order Status Terms
| Status | What It Means | |--------|--------------| | Order Received | We've received your order and payment | | Processing | Your order is in the design/production queue | | In Production | Your cards are actively being created | | Quality Control | Your cards are being inspected | | Preparing to Ship | Your order is being packaged | | Shipped | Your order has been handed to the carrier |
Common Reasons for Shipping Delays
Several factors can affect shipping timelines:
Production Delays
- High order volume during peak seasons
- Complex customization requests
- Image quality issues requiring resolution
- Supply chain disruptions
Shipping Carrier Delays
- Weather conditions
- Holidays
- Service disruptions
- Regional capacity limitations
Address Issues
- Incomplete or incorrect shipping information
- Undeliverable addresses
- Missing apartment/unit numbers
What We'll Do If Your Order Is Delayed
If we identify a delay with your order, we will:
- Notify you via email about the delay
- Provide an updated estimated shipping date
- Offer options such as:
- Continuing to wait for the order
- Expediting production at no additional cost
- Cancellation and refund (if production hasn't started)
Expediting a Delayed Order
If your order is time-sensitive and appears to be delayed:
- Contact our customer service team immediately
- Explain your deadline requirements
- We'll assess if expedited processing is possible
- If available, we may offer expedited shipping options
Preventing Future Shipping Delays
To help ensure your future orders ship promptly:
- Place orders well in advance of when you need them
- Provide high-quality images that meet our requirements
- Double-check your shipping address for accuracy
- Consider adding Super Fast Track to time-sensitive orders
Our Shipping Guarantee
We understand how important your custom sports cards are to you, and we're committed to producing and shipping them as quickly as possible while maintaining our quality standards. If there's a delay with your order, we'll work with you to find the best solution.
If you have any concerns about your order status, please don't hesitate to reach out to our customer service team.